Alistair talks us through the new proposition of CX as a Service, what this involves and how it works, the benefits and outcomes it brings. We hear about the levels of growth and consolidation in the CXM  market, the labour challenges, and the need for balance between self serve and automation and what this means for customers, and what the next normals are going to be

Alistair talks us through the new proposition of CX as a Service, what this involves and how it works, the benefits and outcomes it brings. We hear about the levels of growth and consolidation in the CXM market, the labour challenges, and the need for balance between self serve and automation and what this means for customers, and what the next normals are going to be

Alistair talks us through the new proposition of CX as a Service, what this involves and how it works, the benefits and outcomes it brings.&nbsp;We hear about the levels of growth and consolidation in the CXM&nbsp; market, the labour challenges, and the need for balance between self serve and automation and what this means for customers, and what the next normals are going to be

Alistair Niederer

CX Diaries with Keith Gait is my podcast where I talk to the people at the sharp end of CX and Contact Centres. The Movers and the shakers, the innovators, the disruptors, and the people delivering in the real world who share their personal stories of their journey through our industry&nbsp;

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Marketing

CX Diaries with Keith Gait is my podcast where I talk to the people at the sharp end of CX and Contact Centres. The Movers and the shakers, the innovators, the disruptors, and the people delivering in the real world who share their personal stories of their journey through our industry 

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Alistair Niederer

Alistair Niederer

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