Alistair Niederer is the CEO of Egeria Insights, a company launched by the Resolver Group, the leading complaint and dispute resolution organisation. EI is focused on helping companies understand how to manage customer conflict and even predict it.

Alistair explains the importance of managing customer conflict well and how complaining customers can actually be turned into fans.

www.resolvergroup.com/

www.linkedin.com/company/egeria-insights/

www.linkedin.com/in/aniederer/