When we discuss chargebacks, there’s often an implicit assumption that we’re talking about Visa and MasterCard transactions. These two card networks facilitate the vast majority of credit and debit card purchases in the United States, and their policies and procedures tend to be similar where chargebacks are concerned. When you’re dealing with chargebacks from other card networks, you might find yourself in unfamiliar territory. 

The way American Express handles disputes and chargebacks is different in several key ways, which can trip up merchants who aren’t used to it. What do merchants need to know about navigating the American Express chargeback process?

Because they carry higher interchange fees than Visa or MasterCard transactions, not every merchant accepts American Express cards. However, they are popular with many consumers, and some merchants may find that accepting them leads to better customer experiences and increased sales.

If you do accept American Express cards—or if you’re considering it—it’s important to learn how their dispute process works and where American Express chargebacks will fit into your overall strategy of preventing and fighting chargebacks.

Full Text:
https://www.chargebackgurus.com/blog/american-express-chargeback

©Chargeback Gurus 2021
Production: Emily Woodward
Narration: Sarah Rife