Real Time with MK Podcast

All About Digital Contact Centers

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This episode of Real Time with MK podcast features Rudraksh Singh Parmar, VP - Business Process Outsourcing at MattsenKumar.

Topic: All About Digital Contact Centers  

Discussion Points  

  • Key drivers for the digital transformation of contact centers today
  • Common benefits of deploying a digital contact center for organizations
  • Key considerations to be kept in mind before investing in a digital contact center for organizations
  • Key recommendations for deploying self-service without increasing your customer efforts
  • And more.

    • For more exciting episodes, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar

    For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com

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    Real Time with MK PodcastBy MattsenKumar