Real Time with MK Podcast

By MattsenKumar

Real Time with MK brings on insights from Customer Experience, Business Process Outsourcing, E-commerce, Contact Center Management, and more. Organizations and executives who are looking for ways to d... more

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FAQs about Real Time with MK Podcast:

How many episodes does Real Time with MK Podcast have?

The podcast currently has 8 episodes available.

Real Time with MK Podcast episodes:

April 28, 2021Business Process Outsourcing During COVID19
This episode of Real Time with MK podcast features Mike Mattsen, CEO & Aarati Kumar, COO at MattsenKumar.
Topic: Business Process Outsourcing During COVID19
Discussion Points
Top lessons from the year 2020

Best practices at MK that helped traverse the pandemic remote work situation

Top challenges faced while deploying a remote workforce handling global clients

India’s advantages over the Philippines as a BPO Hub

And more.
For more exciting episodes, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar
For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com
...more
47min
March 20, 2021All About Digital Contact Centers
This episode of Real Time with MK podcast features Rudraksh Singh Parmar, VP - Business Process Outsourcing at MattsenKumar.
Topic: All About Digital Contact Centers
Discussion Points
Key drivers for the digital transformation of contact centers today

Common benefits of deploying a digital contact center for organizations

Key considerations to be kept in mind before investing in a digital contact center for organizations

Key recommendations for deploying self-service without increasing your customer efforts

And more.
For more exciting episodes, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar
For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com
...more
44min
February 19, 2021Client Management Strategies for Difficult Times
This episode of Real Time with MK podcast features Megha Mehra, VP - Client Services at MattsenKumar.
Topic: Client Management Strategies for COVID19
Discussion Points
Major Shifts in Client Management Now

Role of Empathy in Client Communications

Top Challenges in Client Management During COVID19

The Right Way to Gather Customer Feedback

Top Customer Communication Best Practices

And more.
For more exciting videos, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar
For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com
...more
58min
February 19, 2021E-commerce Benchmarking - The Secret Weapon For E-commerce Growth
Episode 9 of Real Time with MK featuring Vivek Anand, SVP - Enterprise
Topic: E-commerce Benchmarking ( A secret weapon of growth for E-commerce companies)
Discussion Points
Major Challenges faced by E-commerce Organizations

What is E-commerce Benchmarking?

Top Challenges addressed by E-commerce Benchmarking

Product Discovery - How benchmarking can help improve the same?

Catalog Performance - How benchmarking can help improve the same?

And more.
For more exciting videos, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar
For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com
...more
46min
October 15, 2020Automation Strategies For Delivering An Exceptional Customer Experience
This episode of Real Time with MK podcast features Gaurav Rai, SVP - Innovation & Strategy at MattsenKumar
Topic: Automation Strategies For Delivering An Exceptional Customer Experience
Discussion Points
Latest technology and automation interventions in CX

Industries that are the biggest adopters of automation in CX

Automation for Customer Communications

Baby steps for organizations to kickstart their CX Automation

And more.
For more exciting videos, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar
For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com
...more
1h 5min
September 03, 2020Cybersecurity Precautions for Organizations During COVID19
This episode of Real Time with MK podcast features Rahul Sharma, VP - Information Technology, MattsenKumar
Topic: Cybersecurity Precautions for Organizations During COVID19
Discussion Points
Primary reasons behind the spike in cyber attacks during COVID19

Common types of cyber threats now

Best practices for organizations to ensure a resilient IT environment

How to prepare a cybersecurity incident response plan?

BCP/DR - How to put together an effective one in place

And more.
For more exciting videos, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar
For all your cybersecurity needs, please visit www.mkcyberservices.com
For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com
...more
48min
August 20, 2020 Fintech Players & Customer Experience
This episode discusses how Fintech players can deliver an exceptional experience to their customers. Discussion points include the role of technology, omnichannel customer experience, impact of COVID19 on customer experience, and more.
For more information. visit www.mattsenkumar.com
...more
50min
August 20, 2020 Real Time with MK Podcast (Trailer)
...more
1min

FAQs about Real Time with MK Podcast:

How many episodes does Real Time with MK Podcast have?

The podcast currently has 8 episodes available.