Real Time with MK Podcast

Real Time with MK Podcast

By MattsenKumarBusinessManagement
Download on the App Store

Real Time with MK Podcast episodes

  • Business Process Outsourcing During COVID19

    This episode of Real Time with MK podcast features Mike Mattsen, CEO & Aarati Kumar, COO at MattsenKumar.

    Topic: Business Process Outsourcing During COVID19

    Discussion Points

    • Top lessons from the year 2020
    • Best practices at MK that helped traverse the pandemic remote work situation
    • Top challenges faced while deploying a remote workforce handling global clients
    • India’s advantages over the Philippines as a BPO Hub
    • And more.

      • For more exciting episodes, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar

      For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com

      47 min
    • All About Digital Contact Centers

      This episode of Real Time with MK podcast features Rudraksh Singh Parmar, VP - Business Process Outsourcing at MattsenKumar.

      Topic: All About Digital Contact Centers  

      Discussion Points  

      • Key drivers for the digital transformation of contact centers today
      • Common benefits of deploying a digital contact center for organizations
      • Key considerations to be kept in mind before investing in a digital contact center for organizations
      • Key recommendations for deploying self-service without increasing your customer efforts
      • And more.

        • For more exciting episodes, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar

        For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com

        44 min
      • Client Management Strategies for Difficult Times

        This episode of Real Time with MK podcast features Megha Mehra, VP - Client Services at MattsenKumar.

        Topic: Client Management Strategies for COVID19  

        Discussion Points

        • Major Shifts in Client Management Now
        • Role of Empathy in Client Communications
        • Top Challenges in Client Management During COVID19
        • The Right Way to Gather Customer Feedback
        • Top Customer Communication Best Practices
        • And more.

          • For more exciting videos, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar

          For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com

          58 min
        • E-commerce Benchmarking - The Secret Weapon For E-commerce Growth

          Episode 9 of Real Time with MK featuring Vivek Anand, SVP - Enterprise  

          Topic: E-commerce Benchmarking ( A secret weapon of growth for E-commerce companies)  

          Discussion Points

          • Major Challenges faced by E-commerce Organizations
          • What is E-commerce Benchmarking?
          • Top Challenges addressed by E-commerce Benchmarking
          • Product Discovery - How benchmarking can help improve the same?
          • Catalog Performance - How benchmarking can help improve the same?
          • And more.

            • For more exciting videos, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar

            For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com

            46 min
          • Automation Strategies For Delivering An Exceptional Customer Experience

            This episode of Real Time with MK podcast features Gaurav Rai, SVP - Innovation & Strategy at MattsenKumar

            Topic: Automation Strategies For Delivering An Exceptional Customer Experience

            Discussion Points

            • Latest technology and automation interventions in CX
            • Industries that are the biggest adopters of automation in CX
            • Automation for Customer Communications
            • Baby steps for organizations to kickstart their CX Automation
            • And more. 

              • For more exciting videos, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar

              For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com

              1 hr 5 min
            • Cybersecurity Precautions for Organizations During COVID19

              This episode of Real Time with MK podcast features Rahul Sharma, VP - Information Technology, MattsenKumar  

              Topic: Cybersecurity Precautions for Organizations During COVID19   

              Discussion Points

              • Primary reasons behind the spike in cyber attacks during COVID19 
              • Common types of cyber threats now
              • Best practices for organizations to ensure a resilient IT environment
              • How to prepare a cybersecurity incident response plan?
              • BCP/DR - How to put together an effective one in place
              • And more.    

                • For more exciting videos, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar

                For all your cybersecurity needs, please visit www.mkcyberservices.com    

                For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com

                48 min
              • Fintech Players & Customer Experience

                This episode discusses how Fintech players can deliver an exceptional experience to their customers. Discussion points include the role of technology, omnichannel customer experience, impact of COVID19 on customer experience, and more. 

                For more information. visit www.mattsenkumar.com

                50 min

              About Real Time with MK Podcast

              From the publisher's feed

              Real Time with MK brings on insights from Customer Experience, Business Process Outsourcing, E-commerce, Contact Center Management, and more. Organizations and executives who are looking for ways to deliver a top-notch experience to their customers, this is a must-listen podcast.