Centralized nurse triage is quickly emerging as an innovative tool for facilitating patient access. Founder and Executive Director Elizabeth Woodcock joins Greg Addicott, MSN, RN, CCRN, Director of Nursing – Consumer Experience & Access at New York-Presbyterian Hospital, Kendra Sutton, DNP, RN-BC, NEA-BC, Director of Telehealth Nursing at Baylor, Scott & White Health, and Laurie O'Bryan, Director of the Outpatient Access Center at UNC Health NurseConnect, to examine the role of centralized nurse triage in enhancing patient experience, supporting quality care, and navigating access and care transitions.

Contact center management is foundational to patient access, but today’s health system leaders are facing wicked new problems as technology and staffing needs continue to evolve. Join Founder and Executive Director Elizabeth Woodcock in conversation with Michael Hesseltine, Director of Ancillary Services at the University of Iowa Patient Access Center; and John Schultz, Director of Contact Center Operations, Ambulatory Services at Children’s National Hospital, as they focus on fundamental issues in contact center management, including staffing, retention, provider template management, and navigating increased appointment channels.

Leveraging the capacity management toolbox is vital to creating and sustaining patient access. In this episode, Founder and Executive Director Elizabeth Woodcock sits down with Hitan Kamdar, MS, MBA, Executive Director of Patient Access and Patient Experience, Geroge Washington University Medical Faculty; as well as Gina Carilli, Manager of Schedule Optimization at Baystate Health, to highlight strategies that optimize providers' time and improve efficiency for the ambulatory enterprise.

In the ambulatory enterprise, there is no resource more precious than capacity. Leaders at Geisinger health are pioneering new solutions to optimize the use of this invaluable capacity, and they’ve generously shared their insights as a part of the PAC’s All Access Pass. This month, Founder and Executive Director Elizabeth Woodcock sits down with Patrick Kokoruda, MHA, CCSL, Vice President of Clinical Access Management at Geisinger, to explore how one of Pennsylvania’s most prestigious health systems is tackling this challenge. Patrick shares how Geisinger maximizes capacity utilization through physician collaboration and technology-driven scheduling enhancements to ensure patients receive the care they need when they need it . Be sure to listen to Patrick’s latest episode, where he outlines key access improvements at Geisinger!

Creating patient access is already a challenge for children's hospitals, but sustaining that change adds yet another layer of complexity. Texas Children's is no exception, and yet their creative leaders have succeeded in making key interventions ‘stick’ in the wake of COVID. Join Founder and Executive Director Elizabeth Woodcock as she talks access with Grace Karon, Director of Business Operations and Strategic Planning, Department of Pediatrics and eHealth at Texas Children’s, to discuss how the health system is navigating access opportunities in the post-pandemic era.