All Onboard

Welcome to Episode 11 of The All Onboard Podcast, hosted by Cleary CEO Thomas Kunjappu. In this episode, we explore the complexities of global onboarding with Allison Mairena, VP of People at New Globe. Alison shares her experience leading people operations across diverse cultures, focusing on navigating communication styles, setting expectations, and ensuring a seamless onboarding process across multiple regions, including Sub-Saharan Africa.

In this episode, we discuss:

• Overcoming the challenges of onboarding a multicultural workforce
• The importance of tailored communication in global onboarding
• How asynchronous communication can enhance remote onboarding
• Setting expectations during pre-boarding to ensure a smooth Day One
• The role of talent acquisition in the pre-onboarding phase
• Best practices for managing high-volume and distributed onboarding programs
• Using technology and automation to streamline global onboarding efforts

Alison brings valuable insights into creating scalable onboarding programs that cater to the specific needs of employees across multiple regions. Whether you’re working in HR, talent acquisition, or interested in global operations, this episode offers practical advice for improving your onboarding process on a global scale.

Whether you're looking to enhance your global onboarding process or seeking innovative solutions for a multicultural workforce, this episode delivers key strategies and insights.

Link to Onboarding Assessment: www.gocleary.com/onboarding-assessment
Link to ROI Calculator: www.gocleary.com/onboarding-ROI

Welcome to Episode 10 of The All Onboard Podcast, hosted by Cleary CEO Thomas Kunjappu. In this episode, we explore the vital role of talent acquisition in creating an impactful onboarding experience with Matt Craven, Director of Talent Acquisition at City of Hope. Learn how City of Hope goes beyond the basics of onboarding to ensure new hires are not only integrated but also engaged and aligned with the organization’s mission and values from day one.

In this episode, we discuss:

• The critical role of talent acquisition in the onboarding process.
• Strategies for maintaining candidate engagement from offer acceptance to the first day.
• Overcoming challenges in onboarding, such as the "no man's land" period between offer acceptance and start date.
• How City of Hope has adapted its onboarding process for remote and hybrid work environments.
• The importance of personalized onboarding experiences to boost employee retention.
• Leveraging continuous communication and touchpoints to keep new hires excited and committed.
• The impact of automation on talent acquisition and onboarding.
• How City of Hope integrates its mission, vision, and values into the onboarding process.
• The human element in talent acquisition and why it’s essential for long-term success.

Matt Craven shares his insights on how City of Hope’s talent acquisition team plays a pivotal role in ensuring a smooth transition for new hires, blending automation with a human touch to create a memorable and effective onboarding experience.

Whether you’re looking to optimize your talent acquisition strategy or seeking tips on creating a more engaging onboarding process, this episode offers valuable insights and actionable advice.

Link to Onboarding Assessment: www.gocleary.com/onboarding-assessment
Link to ROI Calculator: www.gocleary.com/onboarding-ROI

In episode 9 of the "All Onboard" podcast, host Thomas Kunjappu welcomes Sahar Naim, an experienced People and Operations leader, to explore the intricacies of scaling onboarding programs in high-growth environments. Drawing from her extensive experience at companies like BetterHelp and Branch Metrics, Sahar shares insights on the critical role of automation, the importance of providing a white-glove onboarding experience, and the unique challenges of transitioning from in-person to remote onboarding. 

Join us as we discuss:

• The importance of structured onboarding in high-growth startups and how it supports rapid scale.
• How automation tools like Zapier can streamline onboarding processes, particularly for small teams.
• Creating a white-glove onboarding experience to ensure new hires feel valued and supported from day one.
• Building trust with first-time founders by demonstrating the ROI of robust onboarding programs.
• The challenges and solutions in transitioning from in-person to remote onboarding during the pandemic.
• The crossover between Executive Assistant roles and People Operations, and how organization and executive communication skills are vital in both.
• Scaling onboarding programs effectively as your company grows, including when to introduce more formal processes.

Discover how a strategic approach to onboarding, combined with the right tools and a focus on personalization, can enhance employee retention and set your new hires up for success. Sahar’s insights are invaluable for any HR professional or founder looking to build or refine their onboarding processes.

Tune in for actionable tips and strategies to elevate your onboarding program, ensure a smooth transition for your new employees, and create an onboarding experience that reflects your company’s values and culture. Don’t miss this deep dive into scaling onboarding programs with Sahar Naim!

Link to Onboarding Assessment: www.gocleary.com/onboarding-assessment
Link to ROI Calculator: www.gocleary.com/onboarding-ROI

Welcome to Episode #8 of the All Onboard Podcast! In this episode, we dive deep into the transformative employee onboarding journey at Coast Mental Health, where Deborah Maynard, the Chief Human Resources Officer, shares her insights on building a world-class onboarding experience. Coast Mental Health's unique non-profit model presents a distinctive set of challenges and opportunities, particularly in how onboarding is related to employee retention, and how they’ve managed to streamline the onboarding process in a complex work environment.

Deborah opens up about the employee onboarding challenges that arise when you’re onboarding staff for a 24/7 operation, where employees work directly in the homes of clients. We explore how Coast Mental Health has developed a tailored onboarding playbook to meet the diverse needs of its workforce, including night shift workers, casual employees, and those in remote locations. This episode offers a rare glimpse into how to reduce attrition of employees through a consistent, mission-driven onboarding program.

We also discuss the importance of continuous feedback and how new hire onboarding surveys are utilized to refine and enhance the onboarding experience. Deborah shares her experience with implementing both in-person and digital employee onboarding solutions, which have been instrumental in maintaining consistency across 52 locations. By automating parts of the onboarding process, Coast Mental Health has been able to provide a seamless experience for all new hires, regardless of their role or location.

This episode is a must-listen for HR professionals and anyone involved in employee onboarding, particularly those in non-profit sectors or complex organizational structures. Whether you’re looking for best practices on how to onboard a new employee or seeking inspiration to revamp your onboarding documents for new hires, Deborah’s insights will provide you with practical ideas and strategies that can be applied to any organization.

In this episode of the All Onboard podcast, host Thomas Kunjappu welcomes Sean Vader, Senior Director and HR Business Partner at Shutterstock, to explore the transformative impact of collaborative frameworks in onboarding. Drawing from his extensive experience at organizations like Stripe and L'Oreal, Sean delves into the nuances of onboarding processes tailored to different company sizes and growth stages.

Join us as we discuss:

• The evolution of digital and tool-based onboarding practices.
• The unique onboarding approaches for C-suite executives and how internal contracts facilitate seamless integration.
• Real-life examples from Sean’s career, highlight the contrast between onboarding at hyper-growth startups and large enterprises.

Discover how strategic onboarding, customized experiences, and effective HR business partnerships can create a cohesive, engaging, and productive environment for new hires. Plus, gain insights on the critical role of pre-boarding for executives and the impact of building strong internal networks from day one.

Tune in for actionable tips and strategies to elevate your onboarding program and ensure a smooth transition for your new employees. Don't miss this deep dive into creating picture-perfect onboarding experiences with Sean Vader!

Link to Onboarding Assessment: www.gocleary.com/onboarding-assessment Link to ROI Calculator: www.gocleary.com/onboarding-ROI

Link to Onboarding Assessment: www.gocleary.com/onboarding-assessment
Link to ROI Calculator: www.gocleary.com/onboarding-ROI

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In this episode of "All Onboard," we explore how Sarah Skellern and the Mondelez team successfully overhauled their onboarding program, creating a seamless and engaging onboarding journey. By focusing on employee feedback and utilizing innovative strategies, they tackled significant onboarding challenges and transformed the experience for new hires. Sarah shares insights into the importance of a comprehensive employee onboarding playbook and how digital employee onboarding can streamline the process.

One of the key takeaways from this episode is the strong link between onboarding and employee retention. Sarah explains how improving the onboarding process can significantly reduce attrition rates. The Mondelez team implemented new hire onboarding surveys to gather feedback and make data-driven decisions, leading to a more effective and engaging onboarding experience. Their approach highlights the importance of understanding and addressing the specific needs and challenges of new employees to enhance retention.

Sarah and the Mondelez team also discuss the cost of onboarding a new employee and the value of investing in automated employee onboarding processes. By leveraging an employee onboarding portal, they were able to centralize all onboarding documents and forms, making it easier for new hires to access the information they need. This automation not only streamlined the onboarding process but also reduced costs and improved overall efficiency.

Throughout the episode, Sarah provides practical tips and best practices for creating a successful onboarding program. From developing a detailed employee onboarding process flow to utilizing employee onboarding automation, the Mondelez team's journey serves as a valuable example for other organizations looking to improve their onboarding programs. Join us as we dive into the best employee onboarding practices and learn how to create a welcoming and productive environment for new hires.

Don't miss this insightful conversation on how to onboard a new employee effectively and the critical role onboarding plays in employee retention. Subscribe to "All Onboard" for more episodes on optimizing your employee onboarding process and enhancing the overall employee experience.

In this episode of the "All Onboard" podcast, host Thomas Kunjappu speaks with Joyce Knight, Director of Talent Strategy at YES Prep Public Schools, about their innovative approaches to employee onboarding. Joyce shares her unique perspective gained from HR roles in education, media, and healthcare, and how these experiences have shaped her strategies at YES Prep. She emphasizes the importance of creating a tailored employee onboarding process that caters to the diverse needs of instructional and non-instructional hires, ensuring each new employee feels welcomed and supported from day one.

Joyce delves into the specifics of YES Prep's employee onboarding program, highlighting the balance between centralized and decentralized approaches. For instructional hires, the onboarding journey is customized based on whether they are new to teaching or just new to the organization. This includes a mix of training sessions, campus culture immersion, and mentorship. Joyce also discusses the challenges of onboarding mid-year hires and the steps YES Prep is taking to ensure a consistent and engaging onboarding experience regardless of the start date. This includes developing a new hire onboarding checklist and utilizing employee onboarding tools to streamline the process.

Throughout the conversation, Joyce underscores the value of feedback in refining the onboarding process. She shares how YES Prep conducts focus groups and new hire onboarding surveys to gather insights and continuously improve their employee onboarding system. Joyce also highlights the importance of company-wide events, such as Senior Signing Day and the annual kickoff, in fostering a strong organizational culture and helping new employees integrate seamlessly. By leveraging these strategies and best practices, YES Prep aims to create one of the best employee onboarding experiences in the education sector.

For those looking to enhance their own onboarding programs, Joyce offers practical advice on the importance of listening to employees and involving diverse voices in the onboarding process. 

Join Cleary CEO Thomas Kunjappu as he hosts Dawn Ponico, Chief People Officer at Mitchell Martin Inc., in Episode 4 of the All Onboard Podcast. Discover the strategies and processes used by the pros to onboard contingent workforces effectively and efficiently. Learn about the comprehensive employee onboarding process that ensures compliance, satisfaction, and success for both employees and clients.

In this episode of the All Onboard podcast, host Thomas Kunjappu sits down with Kaylea Bowers, the cultural onboarding program lead at Sprinklr. 

Kaylea shares her expertise in creating meaningful work experiences by ensuring new hires feel connected and supported from day one. 

She discusses Sprinklr's unique approach to balancing individual needs with organizational culture, highlighting the Sprinklr Happier program—a 21-day initiative designed to boost energy, self-awareness, and productivity using neuroscience and peak performance techniques.

Kaylea also dives into the intricacies of Sprinklr's onboarding journey, explaining how the company manages to scale personalization and maintain authentic connections, even in a remote work environment. 

Learn about the evolution of their onboarding programs, the introduction of culture ambassadors, and the exciting future plans for an onboarding buddy program.

Discover how Sprinklr’s detailed and thoughtful onboarding playbook helps streamline the employee onboarding process, ultimately reducing attrition and improving employee retention. 

Tune in for valuable insights on overcoming onboarding challenges and understanding the true impact of a well-designed onboarding program. Join us for this enlightening conversation that explores the critical role of onboarding in shaping a positive and productive work environment.

Link to Onboarding Assessment: www.gocleary.com/onboarding-assessment

Link to ROI Calculator: www.gocleary.com/onboarding-ROI

In this episode of "All Onboard," Thomas Kunjappu, CEO of Cleary, interviews Yuyan Sun, the Head of People Analytics at Motiv. 

Yuyan shares her unique approach to transforming HR metrics into actionable insights, focusing on the concept of Employee Lifetime Value (ELTV). She explains how seeing people operations as a product and employees as customers can drive business growth.

The discussion delves into various aspects of the onboarding journey, emphasizing the importance of a data-driven approach to streamline employee onboarding and reduce attrition of employees. 

Yuyan highlights how an effective onboarding process, including digital employee onboarding and the use of an employee onboarding playbook, can significantly impact employee retention and organizational success.

Listeners will also gain insights into tackling common employee onboarding challenges and understanding how onboarding is related to employee retention. Yuyan addresses critical questions such as how much it costs to onboard an employee and the value of conducting a new hire onboarding survey to gather feedback and improve the process.

Tune in to learn how evidence-based HR practices can elevate your onboarding process and maximize employee value. Don't miss out on discovering how these strategies can help enhance overall retention rates and address the critical issue of attrition and retention in your organization.

Link to Onboarding Assessment: www.gocleary.com/onboarding-assessment

Link to ROI Calculator: www.gocleary.com/onboarding-ROI