Dakota and Nicolena interview Kate Clemons- owner of the beloved Pittsburgh bakery Brown Bear Bread Cafe. Kate talks about her job history, handling rapid growth in business, learning from amazing mentors, tipping culture, how her cafe got its name, and the importance of building and fostering community. 

It also wouldn’t be an episode of service breakdown if Nicolena and Dakota didn’t throw in some unhinged tidbits like being gaslit by accountants, trying to decode the sound of silence, and door dashing bluetooth vibrators. You know, just another Wednesday!

Every week we will feature a different service industry baddie- from waitstaff, to housekeeping, hairstylists, tattooers, retail, customer service, and everything in between. Each perspective is so important and these stories need told! Join us on an exciting, hilarious, terrifying, and (even sometimes!) heartwarming journey deep diving into the service industry. One nervous breakdown at a time!

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