Stephen Crewdson, senior director at J.D. Power, details the firm’s latest Loyalty Indicator & Shopping Trends report, conducted in collaboration with TransUnion. The report provides an overview of insurance shopping and loyalty behavior. The third quarter started slowly before rebounding in August and September. 

Anthony Silverman and Konstantin Langowski, both of AM Best, said that while IFRS-17 represents a significant step forward in insurance reporting, the industry can expect continued refinement and development in reporting practices.

Marcus Daley, technical co-founder of NeuralMetrics, explores the transformative impact of autonomous AI assistants in insurance, highlighting how these advanced agents enhance efficiency, adapt to complex tasks and empower underwriters to improve risk assessments and customer engagement.

Greg Carter, managing director, analytics, EMEA & Asia Pacific, AM Best, said the turning point came as rising interest rates improved investment returns. Carter spoke with AM Best TV at AM Best's Europe Insurance Market & Methodology Briefings.

Danny Maleary, CEO of Pro MGA Global Solutions, discusses the company’s adaptive journey in response to the dynamic MGA market, focusing on growth, innovation, and a global expansion strategy.

IBM Global Insurance Director Mark McLaughlin discusses findings from a recent report on how generative AI is reshaping the insurance industry, highlighting both opportunities and challenges based on insights from 1,000 C-suite executives and 4,700 customers across 23 countries.

Stefan Holzberger and Anthony Diodato, both of AM Best, said mutual insurers are de-risking portfolios, pursuing rate adequacy, adjusting terms and conditions, and implementing inflation-adjustable metrics in pricing algorithms. Both spoke with AM Best TV at NAMIC's 129th Annual Convention, held in Denver.

Matt Stull, director of data science for LexisNexis Risk Solutions, discusses insights from a 2024 Life Insurance Mortality Risk Management Study that examines how integrating medical and behavioral data can improve mortality assessments, expand accessibility, and reduce underwriting biases for underserved populations.

A panel of insurance technologists gathered by AM Best TV at the WSIA Annual Marketplace in San Diego said workers whose roles are being changed or eliminated by technology could be retrained and upskilled to fill other, particularly relationship-focused, positions in the industry.

A panel gathered by AM Best TV at the WSIA Annual Marketplace in San Diego said a shift toward longer-tail claims represents a change in the cyber insurance landscape to which the industry is still adjusting.