Laura Crossin, senior vice president of human resources at Philadelphia Insurance Cos., said the industry needs to make a commitment to develop young talent.

Keith Riccio, executive vice president, commercial D&O liability for Nationwide Management Liability and Specialty, said that environmental, social and governance reporting requirements are not particularly cumbersome for companies.

Pamela Corey, president, Chinese American Insurance Association, said many Chinese Americans have specific risk needs, and are sometimes subject to stereotypical assumptions.

Tanner Hackett, CEO, Counterpart, said new machine learning and similar systems help insurers synthesize huge data sets for better underwriting, marketing and more. Hackett spoke with AM Best TV at the InsurTech NY Spring Conference in New York City.

David Vanalek, senior vice president, Richmond National Insurance, said litigation activity is rebounding after the pandemic, and recent Florida legislation may help insurers.

Kevin Stein, CEO and co-founder, Delos Insurance, said carriers that write in wildfire-exposed areas can partner with specialists, rather than forego coverage. Stein spoke with AM Best TV at the InsurTech NY Spring Conference in New York City.

John Pruitt, partner, Eversheds Sutherland, said some insurtech-insurer relationships are winding down because they didn't deliver on original expectations.

Rhonda Marcucci, vice president of innovation, Gallagher, said the focus on innovation should be a fundamental element throughout an organization.

Tommy Smoot, vice president of individual markets inforce engagement, Guardian Life, said the insurer is finding ways to offer counseling and support to claimants. Smoot spoke with AM Best TV at the InsurTech NY Spring Conference in New York City.

Tony Lew and David Gritz, managing directors and co-founders, InsurTech NY, said startups and carriers are still struggling with how to collaborate. Both spoke with AM Best TV at the InsurTech NY Spring Conference in New York City.