Amazon Connect provides a unified agent workspace that is easy and less stressful for new agents to learn and gives experienced agents all of the tools they need to continuously improve their customer experience. In this podcast episode, learn how you can create step-by-step guides that recommend and display next best actions for agents to resolve customer issues faster. Learn more about Amazon Connect: https://go.aws/3CGXqHT and Amazon Connect Agent Workspace here: https://bit.ly/3qZPYVG

#597: Amazon Connect Agent Workspace

The Official AWS Podcast is a podcast for developers and IT professionals looking for the latest news and trends in storage, security, infrastructure, serverless, and more. Join Simon Elisha and Hawn Nguyen-Loughren for regular updates, deep dives, launches, and interviews. Whether you’re training machine learning models, developing open source projects, or building cloud solutions, the Official AWS Podcast has something for you.

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Join us as Figma shares their innovative strategies for staying ahead of rapid growth and scaling their database infrastructure seamlessly with the help of the Amazon RDS team.

#669: How Figma scaled their databases to 100x growth with Amazon RDS

Simon and Jillian cover a raft of updates! New versions of services, GA capabilities, something for everyone!
Chapters
00:31 Analytics
04:13 Application Integration 
06:01 Artificial Intelligence
13:22 Business Applications
13:42 Compute 
14:32 Cost Management 
15:09 Customer Engagement
17:17 Databases
19:29 Developer Tools
21:08 Front End Web & Mobile
23:01 Internet of Things
23:28 Management & Governance
25:07 Migration & Modernization
25:54 Networking & Content Delivery
26:23 Security, Identity, & Compliance
27:45 Storage
Shownotes: https://d29iemol7wxagg.cloudfront.net/668ExtendedShownotes.html

#668: AWS News Updates, May 20, 2024

Embarking on a cloud migration journey? Ensure your organization is truly ready with the Migration Readiness Assessment (MRA). Learn more about how this interactive workshop brings cross-functional teams together to identify gaps and create a tailored roadmap for a smooth transition to the cloud.

#667: AWS Migration Readiness Assessment: Aligning for Successful Cloud Adoption Through Interactive Workshops

Simon, Jillian and Shruti blast through a heap of amazing new things you can take advantage of on AWS!
Chapters:
00:54 Analytics
03:42 Business Applications
04:20 Compute 
06:51 Databases
11:09 Developer Tools
12:13 End User Computing
12:53 Game Tech
14:04 Machine Learning
23:38 Management & Governance
24:44 Migration & Transfer
27:12 Networking & Content Delivery
28:19 Security, Identity, & Compliance
30:35 Storage
Shownotes: https://d29iemol7wxagg.cloudfront.net/666ExtendedShownotes.html

#597: Amazon Connect Agent Workspace

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