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Ambulatory Patient Access
Access to care in an ambulatory setting continues to challenge health systems as patient expectations grow, pushing organizations to rethink how patients connect with care. Our host Michelle Lewis joins Tyler Bauer, Senior Vice President of System Ambulatory Operations at University of Chicago Medicine to explore how their team is transforming access through more connected and intuitive processes.
Guest:
Tyler Bauer, MA, MBA, LCPC
Senior Vice President, System Ambulatory Operations
UChicago Medicine
Host:
Michelle Lewis
Senior Director Programs, Performance Improvement Programs
Vizient
Show Notes:
[00:45] Areas of improvement in ambulatory access
[02:16] Biggest pain points for patients: connectedness, personalization, and navigation
[03:51] Creating an omnichannel experience
[04:43] AI tools being brought in to help with access strategy
[06:18] Using ambient listening and other AI tools to make a difference for patients and staff
[08:26] Organizational buy-in and compliance with AI application strategy
[10:31] Advice to other healthcare organizations
Links | Resources:
Contacting Knowledge on the Go: [email protected]
Subscribe Today!
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By Vizient Performance Improvement Collaborative
4.6
1111 ratings
Access to care in an ambulatory setting continues to challenge health systems as patient expectations grow, pushing organizations to rethink how patients connect with care. Our host Michelle Lewis joins Tyler Bauer, Senior Vice President of System Ambulatory Operations at University of Chicago Medicine to explore how their team is transforming access through more connected and intuitive processes.
Guest:
Tyler Bauer, MA, MBA, LCPC
Senior Vice President, System Ambulatory Operations
UChicago Medicine
Host:
Michelle Lewis
Senior Director Programs, Performance Improvement Programs
Vizient
Show Notes:
[00:45] Areas of improvement in ambulatory access
[02:16] Biggest pain points for patients: connectedness, personalization, and navigation
[03:51] Creating an omnichannel experience
[04:43] AI tools being brought in to help with access strategy
[06:18] Using ambient listening and other AI tools to make a difference for patients and staff
[08:26] Organizational buy-in and compliance with AI application strategy
[10:31] Advice to other healthcare organizations
Links | Resources:
Contacting Knowledge on the Go: [email protected]
Subscribe Today!
Apple Podcasts
Spotify
YouTube
Android
RSS Feed
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