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AMBUSH On Air: Live from Convergence with Mary from Celigo
Recorded live from Convergence in Miami, this episode features Mary Charuhas, Partner Manager at Celigo, joining AMBUSH On Air for her very first podcast. What started as a casual conversation quickly turned into a reflection on community, career paths in the Microsoft ecosystem, and how AI is actually being used—not just talked about.
Mary shared her unique full-circle moment with Convergence, attending her first one years ago as an intern and realizing the Microsoft channel could be a real career. Now, a decade later, she’s still here—and thriving. We talked about how different the Dynamics ecosystem feels compared to other ERP spaces, and why the sense of true community keeps people coming back year after year.
Like many of us, Mary uses AI daily to move faster—drafting emails, streamlining tasks, and identifying patterns in partner communications. On the Celigo side, AI is deeply embedded into the platform rather than treated as a separate offering.
One standout example: customer 360 bots inside Microsoft Teams. By dropping a CRM link into the bot, Celigo’s AI instantly returns customer details—from invoices to integrations—right inside Teams. No tab-hopping. No scrambling before meetings.
Mary summed it up perfectly: you can’t have a real AI strategy without an integration strategy. AI only works when systems talk to each other—and that’s where Celigo plays a critical role.
One of the most impressive use cases we covered was Celigo’s AI-powered error handling. Their platform resolves about 95% of integration errors autonomously, meaning customers experience virtually no downtime—even during high-volume moments like Black Friday. Some integrations have been running untouched for years, quietly doing their job in the background.
Convergence felt like a bonus reunion before year-end—one more chance to see community friends, swap stories, and reflect on how far the channel has come. Mary confirmed she’ll be back next year, and honestly, after these conversations, it’s easy to see why.
If you care about AI that actually works, integration that matters, and community that sticks—you’ll want to catch this episode.
As always, party on.
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By Sam BushRecorded live from Convergence in Miami, this episode features Mary Charuhas, Partner Manager at Celigo, joining AMBUSH On Air for her very first podcast. What started as a casual conversation quickly turned into a reflection on community, career paths in the Microsoft ecosystem, and how AI is actually being used—not just talked about.
Mary shared her unique full-circle moment with Convergence, attending her first one years ago as an intern and realizing the Microsoft channel could be a real career. Now, a decade later, she’s still here—and thriving. We talked about how different the Dynamics ecosystem feels compared to other ERP spaces, and why the sense of true community keeps people coming back year after year.
Like many of us, Mary uses AI daily to move faster—drafting emails, streamlining tasks, and identifying patterns in partner communications. On the Celigo side, AI is deeply embedded into the platform rather than treated as a separate offering.
One standout example: customer 360 bots inside Microsoft Teams. By dropping a CRM link into the bot, Celigo’s AI instantly returns customer details—from invoices to integrations—right inside Teams. No tab-hopping. No scrambling before meetings.
Mary summed it up perfectly: you can’t have a real AI strategy without an integration strategy. AI only works when systems talk to each other—and that’s where Celigo plays a critical role.
One of the most impressive use cases we covered was Celigo’s AI-powered error handling. Their platform resolves about 95% of integration errors autonomously, meaning customers experience virtually no downtime—even during high-volume moments like Black Friday. Some integrations have been running untouched for years, quietly doing their job in the background.
Convergence felt like a bonus reunion before year-end—one more chance to see community friends, swap stories, and reflect on how far the channel has come. Mary confirmed she’ll be back next year, and honestly, after these conversations, it’s easy to see why.
If you care about AI that actually works, integration that matters, and community that sticks—you’ll want to catch this episode.
As always, party on.