Join Odette de Beer as she explores the transformative power of customer experience in this exclusive podcast. Dive deep into the principles of the advocacy engine and learn actionable strategies to create unforgettable customer experiences. Elevate your business strategies and become a leader in delivering exceptional customer experiences that go beyond mere transactions. Subscribe now and embark on a journey to revolutionise your brand with the power of customer experience.

Timestamps

00:00 Introduction to Unforgettable Customer Experiences

00:43 Unveiling the Advocacy Engine: A Game-Changer for SMEs

01:00 The Pillars of the Advocacy Engine: Clarity, Accountability, and Consistency

01:36 Clarity: The Foundation of Trust and Customer Loyalty

04:00 Accountability: Owning the Customer Experience

06:05 Consistency: The Key to Building Loyalty and Trust

08:04 Transforming Waiting Time into a Positive Experience

10:22 Integrating the Advocacy Engine into Your Business Strategy

13:43 Join the Journey: Elevate Your Customer Experience

14:26 Conclusion and Call to Action

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