In this episode, host David Abrams is in conversation with Amy Carroll, President of Trademark Properties. Amy's family built custom homes, so it was natural for her to begin her career journey in an entry-level position at a multifamily real estate business. After 8 years of learning all she could, Amy leveraged that experience and transitioned to commercial real estate and property management, which led her to Trademark Properties and ascending to the position of President on her 1-year anniversary. Amy is a lifelong learner and feels strongly that this characteristic is essential to success. As a supporter of the new hybrid workplace, Amy has personally adopted this approach within her company. We discussed the need for buildings to be more competitive, especially when stacked up against newer construction. In Amy’s words: “Commercial Real Estate is a dinosaur.” Technology has been focused on the operations side of the business, but it’s not enough. With HR managers now involved in every real estate decision, now is the time to tap into what is most important – delivering what tenants really want. The operation of the building needs to be better connected to experience. I loved hearing about Amy’s early response to the pandemic, and how she and her team positioned the company for success during a time of tremendous upheaval.  

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