In this episode, host David Abrams is joined by James Nelson, a Wall Street Journal bestselling author, podcast host, and investor. James is also the Principal and Head of Avison Young’s US Investment Sales group in New York City.

James shares his journey from an English major at Colgate University to leading Avison Young’s U.S. Investment Sales team, offering invaluable lessons on team-building, market adaptation, and embracing technology along the way.

We explore the post-pandemic real estate market, discussing opportunities like residential conversions, the impact of technology, and the shift toward a tenant-focused office sector. James also highlights his vision for greater transparency and collaboration in the industry, as well as insights from his book, The Insider’s Edge, aimed at empowering real estate investors.

This is an episode filled with actionable insights and big-picture thinking about the future of real estate.

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In this episode, host David Abrams is in conversation with Jordan Menashe, Principal & CEO of Menashe Properties, to hear his insights on the commercial real estate industry. With over three decades of experience, Jordan discusses the evolution of office spaces, the enduring value of personal touch in business, and the critical role of adaptability in today’s ever-changing market. We explore the strategies behind creating exceptional tenant experiences, from thoughtful amenities to hands-on management, and why the future of office spaces is brighter than ever.

Jordan also shares his unique approach to due diligence and how staying balanced—through both market highs and lows—has helped shape his leadership style. This episode offers a clear-eyed look at what it takes to build lasting value in commercial real estate and why putting people first still matters most.

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In this episode, host David Abrams is in conversation with Alex Thomson, Founder of Prevail Consultants and the 2025 Chair of NAIOP. Alex shares his inspiring journey in commercial real estate—from his beginnings in investment brokerage to building his own consulting firm. We discuss the evolving nature of CRE, the need to adapt to social and technological shifts, and the importance of creating spaces that enhance productivity and engagement.
Alex also provides insights into his work empowering high-net-worth investors and private companies to create successful real estate ventures through strategy and development management. Plus, we dive into his vision for the future of NAIOP and his passion for driving growth and innovation in the industry.
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In this episode, host David Abrams is in conversation with Dennis Cisterna, Managing Partner & Chief Investment Officer of Sentinel Net Lease for an engaging discussion about navigating the challenges of today’s commercial real estate market, embracing technology, and enhancing customer experience. Dennis offers insights into addressing housing shortages through innovative solutions like modular housing and discusses how new technologies, including AI, are reshaping efficiency, tenant experience, and asset management.
We explore the challenges facing today’s commercial real estate market, from elevated interest rates to evolving office and retail sectors. As we look ahead, Dennis predicts transformative trends in office space supply and demand, emphasizing the growing importance of building-level intelligence and customer-centric approaches. Whether it’s the resurgence of experiential retail or reimagining older properties, this conversation offers a roadmap for navigating the future of CRE.
It’s an episode packed with actionable insights and forward-thinking ideas—don’t miss it!
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In this episode, host David Abrams is in conversation with Glenn Way, President of GWL Realty Advisors for a fascinating discussion about connectivity and creating both economic and social value through technology, hospitality, and innovative building design.

We explore the challenges and opportunities in using technology to enhance customer experience, the critical role of a hospitality mindset in property management, and how a focus on education, curiosity, and relationships drives progress in CRE. Glenn also reflects on the evolving purpose of the office and how it is shifting to support social needs, inspire occupants, and help them realize their full potential in physical spaces.

If you’re curious about how buildings can generate value, foster connection, and leverage technology to meet the demands of the future, this episode is one you won’t want to miss.

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In this episode, host David Abrams is in conversation with Julie Whelan, SVP, Global Head of Occupier Thought Leadership at CBRE, joins me to dive into the people side of CRE and how tenant behavior is shaping the built environment. Julie combines her two passions—commercial real estate and understanding how people use and interact with spaces—to explore the evolving experience of the workplace.

We discuss how a variety of thoughtfully designed spaces can enhance functionality and how companies can collaborate to create synergies within shared environments. Julie also highlights how data shows a direct correlation between happy employees and tenant satisfaction, which plays a key role in lease renewals.

Looking ahead, Julie shares her vision for shaping tomorrow’s cities, emphasizing the importance of community engagement and placemaking—asking how we can make buildings more open, welcoming, and valuable to the communities they serve.

It’s a thought-provoking conversation about the intersection of space, behavior, and innovation, so stay tuned!

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In season 5 of the Tenant Experience Network (TEN) podcast, host David Abrams has had 15 inspiring conversations with some exceptional leaders at the forefront of innovation and technology in commercial real estate. Have a listen to some of our favorite clips.

In this episode, host David Abrams is in conversation with Ryan Anderson, VP of Global Research & Planning at MillerKnoll, for an insightful discussion around the intersection of furniture, place design, and technology. We explore how Ryan’s dual passions—design and technology—come together to shape environments that foster connection, collaboration, and well-being.

From MillerKnoll’s mission to design for the good of humankind to the evolving purpose of workplaces, Ryan shares how well-designed spaces can now offer more value than ever before. We discuss the shift from individual desks to team-oriented "neighborhoods," the concept of "place attachment," and how thoughtfully created environments—like internal event spaces with a “clubhouse mindset”—can nurture meaningful relationships among teams.

If you’re curious about how workplaces can reimagine themselves to meet the needs of the modern world and how we can "reattach" to offices instead of just returning to them, this episode is for you.

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In this episode, host David Abrams is in conversation with Adam Jacobs, National Head of Research, Colliers. We cover a wide range of topics, including the impact of data on occupancy levels, how CRE is responding to changes in the marketplace due to the pandemic, and the realities of demand and occupancy in urban vs. suburban locations.

In this episode, host David Abrams is in conversation with Gary Chance, CEO at Nantum AI. Gary shares how his team is utilizing the latest technology and data to write better algorithms that save real estate tenants and owners more money, energy, and ultimately, to provide a better indoor experience overall. If you’re interested in AI and the impact it’s having on the built world, this episode is for you.