In this episode, host David Abrams is in conversation with Glenn Way, President of GWL Realty Advisors joins me for a fascinating discussion about connectivity and creating both economic and social value through technology, hospitality, and innovative building design.

We explore the challenges and opportunities in using technology to enhance customer experience, the critical role of a hospitality mindset in property management, and how a focus on education, curiosity, and relationships drives progress in CRE. Glenn also reflects on the evolving purpose of the office and how it is shifting to support social needs, inspire occupants, and help them realize their full potential in physical spaces.

If you’re curious about how buildings can generate value, foster connection, and leverage technology to meet the demands of the future, this episode is one you won’t want to miss.

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In this episode, host David Abrams is in conversation with Julie Whelan, SVP, Global Head of Occupier Thought Leadership at CBRE, joins me to dive into the people side of CRE and how tenant behavior is shaping the built environment. Julie combines her two passions—commercial real estate and understanding how people use and interact with spaces—to explore the evolving experience of the workplace.

We discuss how a variety of thoughtfully designed spaces can enhance functionality and how companies can collaborate to create synergies within shared environments. Julie also highlights how data shows a direct correlation between happy employees and tenant satisfaction, which plays a key role in lease renewals.

Looking ahead, Julie shares her vision for shaping tomorrow’s cities, emphasizing the importance of community engagement and placemaking—asking how we can make buildings more open, welcoming, and valuable to the communities they serve.

It’s a thought-provoking conversation about the intersection of space, behavior, and innovation, so stay tuned!

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In season 5 of the Tenant Experience Network (TEN) podcast, host David Abrams has had 15 inspiring conversations with some exceptional leaders at the forefront of innovation and technology in commercial real estate. Have a listen to some of our favorite clips.

In this episode, host David Abrams is in conversation with Ryan Anderson, VP of Global Research & Planning at MillerKnoll, for an insightful discussion around the intersection of furniture, place design, and technology. We explore how Ryan’s dual passions—design and technology—come together to shape environments that foster connection, collaboration, and well-being.

From MillerKnoll’s mission to design for the good of humankind to the evolving purpose of workplaces, Ryan shares how well-designed spaces can now offer more value than ever before. We discuss the shift from individual desks to team-oriented "neighborhoods," the concept of "place attachment," and how thoughtfully created environments—like internal event spaces with a “clubhouse mindset”—can nurture meaningful relationships among teams.

If you’re curious about how workplaces can reimagine themselves to meet the needs of the modern world and how we can "reattach" to offices instead of just returning to them, this episode is for you.

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In this episode, host David Abrams is in conversation with Adam Jacobs, National Head of Research, Colliers. We cover a wide range of topics, including the impact of data on occupancy levels, how CRE is responding to changes in the marketplace due to the pandemic, and the realities of demand and occupancy in urban vs. suburban locations.

In this episode, host David Abrams is in conversation with Gary Chance, CEO at Nantum AI. Gary shares how his team is utilizing the latest technology and data to write better algorithms that save real estate tenants and owners more money, energy, and ultimately, to provide a better indoor experience overall. If you’re interested in AI and the impact it’s having on the built world, this episode is for you.

In this episode, host David Abrams is in conversation with Ivo van Breukelen, Managing Partner at The Proptech Connection. Ivo and his team are tracking an impressive 19,000 proptech companies to provide global market intelligence and insights on what’s happening in the industry. Keep listening to learn more about their data-led approach and Ivo’s passion for innovation in the built world.

In this episode, host David Abrams is in conversation with Emily Hanna, Managing Partner of Investments at Crown Realty Partners. During our conversation, Emily shares a wonderful story about how she actually wrote the job posting for her first job in Commercial Real Estate. It led to her joining the team at Allied Properties REIT, working under the watchful eye of Michael Emory, a previous guest on this podcast. I can’t wait for you to hear more of her story!
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In this episode, host David Abrams is in conversation with Martin Kelly, President of Blueprint: The Future of Real Estate. Martin shares his career journey. He initially aimed to become a barrister in England but ended up in the world of events and infrastructure investment. This path eventually brought him to the U.S., where he took over an events business in New York.

During the pandemic, Martin joined a firm that connected family offices, institutional investors, and alternative funds with investment opportunities through innovative technology. After that firm was acquired, Martin had the chance to join the Blueprint team as President, helping to elevate the event to new heights.

Martin shares his insights on how Blueprint stands out from other CRE events, emphasizing their focus on creating a unique experience—something we can totally relate to. He also hinted at some exciting new features for Blueprint participants.

One major topic at Blueprint will be space utilization, with numerous presenters and sessions offering insights from various industry sectors. If budget weren’t a constraint, Martin envisions continuing to enhance the Blueprint experience, providing more opportunities to explore and interact with products and services.

We also talk about the many stakeholders now involved in space utilization discussions, including the role cities can play. Blueprint aims to be a hub for all kinds of partnerships, and Martin and his team are committed to making that happen.

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In this episode, we learn about Jeff’s career journey, his experience in the events business, and the impact of the pandemic on his business. As his business transitioned to remote operations, Jeff began to explore new ways to build community using social media platforms. Shortly after, he launched Work 20XX to provide thought leadership on the future of work.

Jeff readily admits that he had no commercial real estate experience when he first embarked on this journey. He relied on his genuine curiosity to lead him in new directions, never afraid to learn and try new things. Jeff shared his thoughts on how certain costs have moved from being “fixed” on the balance sheet to being more “variable” on the income statement.

I really appreciate Jeff’s insights on segmentation and intention—an excellent way to understand the changing purpose of physical space. Real estate now needs to focus on attracting people to spaces in ways that aren’t possible at home, making hospitality a crucial theme.

Jeff also shares some insights on the advances in wireless technology and environmental elements impacting CRE. I learned a lot from our conversation and value his level-headed and thoughtful analysis of all things related to how and where we work. I look forward to staying connected with Jeff and continuing to tap into his expertise and thought leadership.

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