In this episode of UNSCRIPTED, host Sarah Nicastro sits down with Michael Potts, Executive Vice President at ACCO Engineered Systems, to explore strategic 'big bets' in talent acquisition and retention. From prioritizing cultural fit over quick hires, to embracing disruptive change and investing in emotional intelligence training, Michael shares how ACCO's $2B business is leading rather than following industry evolution. Whether you're struggling with recruitment challenges or seeking to build a more resilient service culture, this conversation offers actionable insights on creating an environment where top talent wants to stay. Tune in to discover why challenging the status quo might be your best strategy for long-term success.