
Sign up to save your podcasts
Or
This episode of The Juice with Jess is JUICY! We're joined by Cati Brunell-Brutman, CX Manager at Glossier, to discuss inspiring teams, being a leader, showing up as your authentic self, and getting comfortable with data! Cati also pulls back the curtain on how Glossier runs CX! We discuss the complexity of their omnichannel network and how the CX team stays in the loop, working with Sephora, and a lot more!
If you'd like to be notified as soon as a new episode drops, you can subscribe to our mailing list at https://juice.kustomer.com/.
Don't forget to rate, review, and subscribe!
5:00 - 7:00 Being a CX Leader
8:53 - 10:43 Dealing with Negative Feedback
13:49 - 16:26 Cati and Jess's take on AI
17:00 - 21:22 Getting comfortable with data
21:48 - 23:00 Glossier's CX Team
23:00 - 24:23 Personalization and agent safety
24:50 - 27:33 Glossier's Omnichannel Brand Experience
31:33 - 33:00 CS x Community Management
35:00 - 39:00 Glossier's personalization and retention
4.9
3333 ratings
This episode of The Juice with Jess is JUICY! We're joined by Cati Brunell-Brutman, CX Manager at Glossier, to discuss inspiring teams, being a leader, showing up as your authentic self, and getting comfortable with data! Cati also pulls back the curtain on how Glossier runs CX! We discuss the complexity of their omnichannel network and how the CX team stays in the loop, working with Sephora, and a lot more!
If you'd like to be notified as soon as a new episode drops, you can subscribe to our mailing list at https://juice.kustomer.com/.
Don't forget to rate, review, and subscribe!
5:00 - 7:00 Being a CX Leader
8:53 - 10:43 Dealing with Negative Feedback
13:49 - 16:26 Cati and Jess's take on AI
17:00 - 21:22 Getting comfortable with data
21:48 - 23:00 Glossier's CX Team
23:00 - 24:23 Personalization and agent safety
24:50 - 27:33 Glossier's Omnichannel Brand Experience
31:33 - 33:00 CS x Community Management
35:00 - 39:00 Glossier's personalization and retention
90,715 Listeners
110,635 Listeners
55,921 Listeners
366,915 Listeners
3,070 Listeners