Digital transformation has been improving our lives for some time. Technologies like tactical automation and RPA are expected to bring value to business areas where ERP/CRM upgrades may take longer or AI can be very expensive. Do you have an understanding of how RPA and digital transformation can drive organizations towards better customer experience and improved efficiency? In this podcast, Infosys BPM’s head of key solutions, Gopal Kulkarni, gives insightful thoughts around RPA and other digital technologies.