In this episode, Jason, Scott, and Jen explore the importance of having a strong Service Core Process and how it plays a vital role in delivering exceptional customer experiences at Norton Way. They break down how this structured approach enhances efficiency, ensures consistency, and helps the team provide top-tier service every time.

From the key principles behind the process to real-world applications, they discuss why a well-defined service journey is essential for building trust, improving customer satisfaction, and driving business success.

Whether you're part of the service team or interested in how great processes create great experiences, this episode is packed with valuable insights!

For a video version of the podcast click link below.

YouTube link: https://youtu.be/BrlNnHYVfIU  

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