UC Today

An Overview of Conversation Analytics and How it is Critical for Business Growth


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UC Today's Ryan Smith hosts Craig du Plessis, Vice President of Analytics, CallCabinet.

In this session, we discuss the following:

  • An overview into what Conversation Analytics is
  • How Conversation Analytics analyses recording data
  • Why it is a critical tool for influencing success strategies for businesses
  • How it can give a better insight into the customer experience
  • How Conversation Analytics reduces customer churn
  • Increasing productivity in contact centres using Conversation Analytics
...more
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