UC Today's Ryan Smith hosts Craig du Plessis, Vice President of Analytics, CallCabinet.In this session, we discuss the following:<ul><li>An overview into what Conversation Analytics is</li><li>How Conversation Analytics analyses recording data</li><li>Why it is a critical tool for influencing success strategies for businesses</li><li>How it can give a better insight into the customer experience</li><li>How Conversation Analytics reduces customer churn</li><li>Increasing productivity in contact centres using Conversation Analytics</li></ul>

UC Today's Ryan Smith hosts Craig du Plessis, Vice President of Analytics, CallCabinet. In this session, we discuss the following:An overview into what Conversation Analytics isHow Conversation Analytics analyses recording dataWhy it is a critical tool for influencing success strategies for businessesHow it can give a better insight into the customer experienceHow Conversation Analytics reduces customer churnIncreasing productivity in contact centres using Conversation Analytics

An Overview of Conversation Analytics and How it is Critical for Business Growth

News and Insights for Today, and Tomorrow UC Today reports on the latest unified communications and collaboration industry news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.

Share An Overview of Conversation Analytics and How it is Critical for Business Growth

Sign up to save your podcasts

An Overview of Conversation Analytics and How it is Critical for Business Growth

An Overview of Conversation Analytics and How it is Critical for Business Growth

More shows like UC Today

Security Now (Audio)

Pod Save America

Microsoft Teams News

The Rest Is Football