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An Overview of Conversation Analytics and How it is Critical for Business Growth
UC Today's Ryan Smith hosts Craig du Plessis, Vice President of Analytics, CallCabinet.
In this session, we discuss the following:
- An overview into what Conversation Analytics is
- How Conversation Analytics analyses recording data
- Why it is a critical tool for influencing success strategies for businesses
- How it can give a better insight into the customer experience
- How Conversation Analytics reduces customer churn
- Increasing productivity in contact centres using Conversation Analytics
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By UC Today
5
11 ratings
UC Today's Ryan Smith hosts Craig du Plessis, Vice President of Analytics, CallCabinet.
In this session, we discuss the following:
- An overview into what Conversation Analytics is
- How Conversation Analytics analyses recording data
- Why it is a critical tool for influencing success strategies for businesses
- How it can give a better insight into the customer experience
- How Conversation Analytics reduces customer churn
- Increasing productivity in contact centres using Conversation Analytics