When major change hits, training isn't just about showing people the new system—it's about building new capabilities. This advanced Microlesson introduces the essential tool for any serious Change Management Practitioner: the KSA Chart (Knowledge, Skills, and Attitudes) for precise learning needs analysis.

Moving past guesswork, the KSA chart provides a structured, detailed framework for understanding what people need to learn and unlearn to thrive in the new environment.

Tune in to master this powerful analytical tool, transforming your learning strategy from a generic effort into a surgical intervention that ensures competence and drives adoption.