In this final 2020 episode of CX Files, we brought together some leading CX experts and analysts to look at the key trends in 2020 and what might happen in 2021. Featuring:

Marianne Rutz, founder of Rutz Consulting

https://www.linkedin.com/in/marianne-rutz-351b0a5/

https://rutzconsulting.com/

Stephen Loynd, founder and principal analyst at TrendzOwl

https://www.linkedin.com/in/stephenloynd/

https://www.trendzowl.com/

Peter Ryan, founder and principal of Ryan Strategic Advisory

https://ryanadvisory.com/

https://www.linkedin.com/in/peter-ryan-montreal/