Tom interviews Anderson Williams, author and COO at BOS Framework, on why knowing you're wrong is the beginning of getting things right, how the right kind of failure can build trust, using writing to be better at work, how BOS Framework is going to market, what's a product manager's role, what's the right way to treat customers, and how power works at work. BOS Framework is a recent addition to the Techstars portfolio. Send comments or apply to be a guest at [email protected]