My guest today is Andy Polaine. Andy is a service designer, consultant, educator, author, and podcaster. He’s co-author of the book Service Design: From Insight to Implementation and host of the Power of Ten podcast. In this conversation, we discuss service design, and how it helps organizations think more holistically about the experiences they enable.

Listen to the full conversation

Show notes

• Andy Polaine
• Andy Polaine on Twitter
• Andy Polaine on LinkedIn
• Power of Ten podcast
• Service Design: From Insight to Implementation by Andy Polaine, Lavrans Lovlie, and Ben Reason
• Adobe Director (aka Macromedia Director, or Video Works)
• Antirom
• School of the Arts & Media, University of New South Wales
• Ben Reason
• Livework
• Lavrans Løvlie (in Norwegian)
• Chris Downs on LinkedIn
• Fjord
• Powers of Ten (film) by Charles and Ray Eames
• The Guide to Self-sufficiency by John Seymour
• Service blueprint
• Design for the Long Term by Andy Polaine
•  UK Government Digital Service (GDS)
• This is HCD network

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