In this episode, Josh and Matt answer questions they frequently get from clients or potential clients.  The questions include:

How can I increase my TripAdvisor ranking?

How can I make upset guests happy without breaking the bank?

I’ve exhausted everything I can do to “wow” my guests.  How can I get more inspiration?

What can we do to improve our training programs?

As a younger person, how do I gain respect from my staff, or even from my manager who discounts my ideas because I am a “millennial”?

What do other organizations do that make them successful? (I.e – what is their “secret”?)