Joel Manby is no stranger to the attractions world, as former CEO of both Herschend Family Entertainment and SeaWorld Parks, Joel brings his leading with love and servant leadership message to the AttractionPros studios (aka Zoom meeting!). 

In this episode, Joel shares why thinks more leaders don't embrace the concept of love in the workplace, "do" goals versus "be" goals, and the balance a CEO has to strike when turning around a business.

For more on Joel: https://joelmanby.com/

This episode is brought to you by BackLooper.  If you’re tired of learning about guest complaints from online reviews, read on.  It’s time to protect your reputation while still getting valuable data so you can make enhancements to your guest experience.  Using the most effective ways to generate responses, combined with intuitive reporting that quickly points out the largest issues, BackLooper enables you to strengthen your operations with superior guest experience intelligence that leads to higher satisfaction.  Now more than ever we need to bring our guests into the conversation so they can be a part of our industry’s success.  Get started today with no minimum commitment by visiting backlooper.com, or email Josh directly at [email protected].

For more on Josh and and BackLooper:

https://www.backlooper.com/

[email protected]

For more on Matt and Performance Optimist Consulting:

https://www.performanceoptimist.com/

[email protected]

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