It started with a question that flipped the tables... we usually talk about how companies can provide better service and lead their teams in more effective ways... in this episode we ponder the concept of deriving better service from being a better customer.  AND, influencing better leadership by being a better employee.

Josh shared some information from his thesis about being able to sell better... SPOILER ALERT: we agreed that a lot of these items just make you a better human.  

Establish common ground

Be prepared to listen

Define the objectives

Articulate your deal-breakers

Consider concessions

Consult the experts

Strategize small victories

Be positive

Self-belief is a requirement

Use pressure strategically

Choose the correct communication channel

Be passionate and exciting

Use humor

Make a positive first impression

Sell the benefits

Do not be tough or make threats

Do not make assumptions

Close by repetition

Close by association with competition

Work it down to a unit cost

Define the opportunity cost of rejection

Identify a list of their needs