We've all experienced the frustration of having to wade through layers of automated phone prompts trying to get through to a customer service rep or had to wait weeks for a technician to come out—and even then you have to block a half day window. In this episode, Dave Whitehead discusses how this model can look very different with two SEL experts, Dr. Ed Schweitzer, founder, president and chief technology officer and David Costello, chief Sales and Customer Services officer.