“Does Lean apply to me?  It’s fine for manufacturing, but I work in the service industry.”

Join Niall Coney, Consultant at PMI, as he challenges widespread misconceptions about Lean practices, exploring the origins and core principles, and highlighting their broader applicability. By emphasising the critical importance of understanding the "why" behind these tools, he offers compelling, real-world examples of their successful use in service contexts.

Packed with thought-provoking insights and actionable book recommendations, this is an unmissable episode for service industry professionals looking to enhance their Lean expertise.  

Related resources:

• On-Demand Webinar: Manufacturing vs Service Process Improvement
• Podcast: Taking Out Waste May Not Make You Lean
• On-Demand Webinar: Lean vs Six Sigma - Two sides of the same coin?

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