Which everyday leadership behaviours are building trust… and which might be eroding it?

Join Partner Consultant, Des Kelly, in conversation with Susannah Clarke as they explore what it really takes to earn trust as a leader. Using the simple but powerful “Trust Equation,” Des shares how credibility, reliability and emotional safety combine, and how unchecked self-interest quietly undermines them all.


More resources:

• Essential Reading for Your Lean Six Sigma and Improvement Journey 
• Lead Change: A Guide to Shaping Organisational Culture
• The Role of Leaders in AI Adoption

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

Improvement practitioners know the fear: you’ve done the work, you’ve found the solution… but your improvement project just doesn’t progress. The reality is that sometimes budget shifts, priorities change, stakeholders block. But stalled improvement projects aren’t wasted.

In this episode, Damion Albinson joins Susannah Clarke to unpack what you still gain when implementation doesn’t happen. From uncovering hidden quick wins, to spotting strategic misalignment early, to resetting how teams think about feasibility, Damion shows why these moments are some of the richest learning opportunities in the improvement cycle.

More resources:

• How to Identify your First Green Belt Project
• Selecting a Problem
• Celebrating Success, Learning from Failure

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

If your team isn’t using AI yet, it’s not just their problem. It’s yours. The innovators will dive in fearlessly, while the survivors hold back. Your challenge? Create the conditions for confident experimentation without risking chaos.

Join Anthony Richardson in the studio with Susannah Clarke as they explore how leaders can anchor AI adoption in process thinking and turn hesitation into action. Drawing on real examples from PMI’s AI for Leaders programme, Anthony shows how recognising the spectrum of adoption helps leaders create the conditions for safe experimentation, early wins, and lasting impact.

How can you bring AI into your team in a way that treats it as a valued digital colleague? Tune in to find out.

More resources:

• AI’s True Power Is Confidence, Not Capability
• Discover Your AI Readiness Mindset
• The AI Ready Practitioner

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

Sometimes the biggest risks in your business aren’t obvious. They’re hidden in the gaps between teams. Work gets done, but critical information gets lost, compliance slips, and frustration builds.

In this episode, Damion Albinson and Susannah Clarke reveal how understanding the internal voice of the customer transforms how teams collaborate. Using real examples from a complex logistics environment, Damion shows how moving from “I didn’t know you needed that” to consciously understanding your role in the wider process can make a real difference.

If you want practical insight into bridging the hidden gaps in your processes and building a team that’s consciously competent, this episode is a must-listen.

 More resources:

• SIPOC Template
• Understanding the Voice of the Customer
• Systems Thinking From a Leadership Perspective

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

Even the best-designed processes can drift over time, but Process Confirmation stops small deviations from becoming major gaps.

In this episode, PMI Senior Consultant Damion Albinson explains why Process Confirmation isn’t about auditing but understanding how work really happens. He explores how this approach helps leaders stay connected to operational reality, using the insights to strengthen performance and build capability at every level.

From frontline operators to leaders managing improvement systems, Damion shares practical examples of how you can use Process Confirmation to uncover variation, validate standards, and drive Continuous Improvement in a structured, positive way.

More resources:

• Improvement Toolbox – Process Confirmation
• Lean Thinking Is Not About Efficiency
• Establishing Visual Management and Daily Huddles

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

You’ve delivered the project. The results are in. But six months later… the old ways of working have crept back in. So how do you stop progress from slipping away? 

Join PMI Senior Consultant Damion Albinson as he shares how to close the Improvement Cycle with confidence, turning delivery into lasting impact. Learn how thoughtful implementation, genuine stakeholder engagement, and building team capability can help change take root and grow.

If sustaining improvement feels like the toughest part, this episode will show how to make success stick and build momentum for what comes next.

More resources:

• Step change improvement using the PMI Improvement Cycle
• 5 Challenges of Embedding Control Charts in Daily Process Management
• Key Steps to Successful Project Planning

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

What exactly is the problem? And what isn’t? It sounds simple, but getting clarity here can be the difference between chasing assumptions and finding the real root cause. 

Join PMI Director Consultant Stuart Gibson in the studio with Susannah Clarke as they discuss Is/Is Not, a beautifully simple tool often underused in problem solving. With a practical example involving soggy pizzas, Stuart shows how moving beyond scoping questions can generate powerful clues, test theories, and steer you toward evidence-based solutions. 

More resources:

• The Joy of Problems
• Transform You Problem Solving Mindset 
• 8D Problem Solving Template
  
  

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

Different approaches, same goal: better performance. That’s why Agile and Lean Six Sigma work together; aligning people, roles, and responsibilities to get the best out of every team.

Join Anthony Richardson in conversation with Susannah Clarke as they reveal how Lean Six Sigma roles like Green Belts, Black Belts, and Sponsors align with Agile roles such as Product Owner, Scrum Master, and Developers.

Learn when and how these roles intersect, why it matters for delivering improvements, and how clear role alignment can make your projects faster, smarter, and more effective.

More resources:

• Agile Improvement Explained  
• Agile Meets Lean Six Sigma: A Case Study 
• Setting Up for Agile Success

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

It’s a classic tool.  But its reach is far wider than you might think.

Join PMI Consultant Des Kelly as he explains what Failure Modes Effects Analysis (FMEA) really is, how the 2019 global standard changed the game, and why Process FMEA now belongs in hospitals, call centres, control rooms and corporate functions as much as on the shop floor.

If you run, design, or depend on any process (yes, that means you!), you’ll see how FMEA can strengthen performance where it matters most, and start questioning why you ever left risk management to chance.

More resources:

• Getting to Grips with FMEA
• Improvement Toolbox – Failure Mode & Effects Analysis (FMEA)
• Elevate Your Skills: Black Belt Tools for Success

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

It’s a bold claim, but one worth exploring.

Join PMI Consultant Niall Coney as he challenges one of the most persistent misconceptions in improvement: that Lean is about efficiency.

Through real-world examples and a return to the purpose behind Lean tools, Niall reframes Lean as a way to see abnormality at a glance.  Not as a shortcut to efficiency, but as a foundation for problem solving.

From 5S to standardised work, Andon to process confirmation, he explores how these tools expose problems rather than fix them, creating the conditions for better thinking, better habits, and better results.

If Lean feels like it’s missing the mark in your organisation, this conversation might just change the way you see it.

More resources:

• Taking Out Waste May Not Make You Lean 
• Lean tools enable change 
• Applying Lean in Service

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>