In this episode, Dave Thompson interviews Mike Reddington, an expert in effective communication techniques. They discuss various topics related to communication, including teaching and mentoring, moving people from resistance to commitment, building credibility and trust, and minimizing internal distractions. They also explore the importance of understanding the other person's perspective, anticipating resistance in conversations, and creating a positive experience for others. The conversation highlights universal truths of conversation and provides valuable insights for improving communication skills. In this episode, Michael Reddington discusses the importance of disciplined listening and shares insights from his book 'Disciplined Listening'. He emphasizes the role of empathy in effective listening and provides practical tips for overcoming barriers to listening. Reddington also explains the four steps of disciplined listening and highlights the importance of applying this skill in various contexts.

Truths:

• Teaching and mentoring are important aspects of effective communication.