AppsJack Podcast

AppsJack Podcast

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AppsJack Podcast episodes

  • Organization Health - HR

    Our panel covers modern techniques to Develop & Manage Human Capital. The group delves into Organization Health, how to think about it and methods of studying and improving it.

    Guests: Kubacki, Alexandria, Farooqi, Carter, OKonek, Cremese

    27 min
  • Crisis Management - HR

    The panel of Seattle business leaders and consultants talk about modern techniques to Develop & Manage Human Capital. The group delves into Dealing with Crises at work, led by CEO Joe OKonek.

    Guests: Kubacki, Alexandria, Farooqi, Carter, OKonek, Cremese

    28 min
  • Taking Risks at Work - HR

    In this episode of the AppsJack Capable Communities podcast, business technologist Eric Veal speaks with a panel of Seattle business leaders and consultants about modern techniques to Develop & Manage Human Capital. The group delves into Risk-taking at work and how individuals can take risks without risking getting fired.

    Guests: Kubacki, Alexandria, Farooqi, Carter, OKonek, Cremese

    25 min
  • Measuring Customer Service

    The ways in which customer service and other operations are measured is covered by the talented panel.

    Guests: Ele Munjeli, Michael Cavitt, Andrew Sengul

    21 min
  • Customer Service Strategy

    The group gets into the nitty-gritty of customer service strategy: how does it come about, how is it best managed, what's possible?

    Guests: Ele Munjeli, Michael Cavitt, Andrew Sengul

    23 min
  • Delivery

    The AppsJack panel talks about delivering products & services and in the process explores issues surrounding:

    + Differences between Delivering Products & Delivering Services
    + General Delivery Rules
    + The Ideal Role for Humans
    + Ethical Considerations Regarding Automation
    + What's Possible with VR and the Built World
    + Employment and the Future of Work

    Guests: Josh Bosworth, Steve Kubacki, Ele Munjeli, Andrew Sengul

    1 hr 39 min
  • Marketing & Sales

    The group, consisting of senior exective Andy Scott, leadership development coach Alan Andersen and host Eric Veal share their experiences about sales and marketing with our audience.  The conversation is organized into three basic areas:

    + Understanding Sales and Marketing
    + Developing a Marketing Strategy
    + Developing a Sales Strategy

    Guests: Andy Scott, Alan Andersen

    1 hr 9 min
  • Understanding Products & Services

    The panel uses the lens of 'Chaos Theory' to rethink business, design and new product development.  The panel pontificates on the following areas

    + Chaos Theory and Butterfly Effects
    + Creativity
    + Fixing Up Messes
    + Planning and Design

    Guests: Steve Kubacki, Andrew Sengul, Christian Harris

    1 hr 6 min
  • Vision & Strategy

    Eric and guests talk through some of the nuance and complexity of the Develop Vision & Strategy APQC area: How does it work for entrepreneurs?  What are some of the considerations?  The panel dives deep into the following areas:

    + The Importance of Branding
    + Finding a Narrower Niche
    + The Relationship to Culture
    + Understanding "Strategy"
    + Is Failing Fast a Strategy?

    Guests: Steve Kubacki, James Murray, Christian Harris

    1 hr 9 min

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