APQC Podcasts

APQC Podcasts

By American Productivity & Quality CenterBusiness
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APQC Podcasts episodes

  • Why Smartphones Are Ruining Conversation
    As part of APQC’s Big Thinkers, Big Ideas interview series, APQC CEO Carla O’Dell recently talked with Sherry Turkle, a clinical psychologist, author, and founder/director of the MIT Initiative on Technology and Self. In her new book, ”Reclaiming Conversation: The Power of Talk in a Digital Age,” Sherry examines how smartphones and social media have crowded out real conversation. Her insightful conversation with Carla raises awareness of this issue and Sherry shares some of the tools needed to change our behavior so we can rediscover the value of conversation

    Remember to follow us on Twitter @apqc!

    16 min
  • Voice of Conference: Process Management Edition

    As

    we all know when we go to conferences we have several questions that surface as
    we attend presentations. To facilitate getting answers to those questions APQC
    introduced its inaugural Voice of Conference. Throughout the conference
    attendees were encouraged to place questions on whiteboards and rate the ones
    they found particularly meaningful. APQC’s staff then answered the most popular
    questions submitted. 

    During

    this podcast APQC’s Holly Lyke-Ho-Gland and Jeff Varney answer all of the
    questions that were not addressed at the conference on a range of process
    management topics (e.g., cross-functional processes, governance, and buy-in). 

    Remember to follow us on Twitter @apqc!


    1 hr 4 min
  • Voice of Conference: Process Management Edition

    As

    we all know when we go to conferences we have several questions that surface as
    we attend presentations. To facilitate getting answers to those questions APQC
    introduced its inaugural Voice of Conference. Throughout the conference
    attendees were encouraged to place questions on whiteboards and rate the ones
    they found particularly meaningful. APQC’s staff then answered the most popular
    questions submitted. 

    During

    this podcast APQC’s Holly Lyke-Ho-Gland and Jeff Varney answer all of the
    questions that were not addressed at the conference on a range of process
    management topics (e.g., cross-functional processes, governance, and buy-in). 

    Remember to follow us on Twitter @apqc!

    1 hr 4 min
  • Chip Heath on Dangers of Confirmation Bias and How To Overcome it
    APQC CEO, Dr. Carla O'Dell, recently interviewed Chip Heath, and asked Chip about confirmation bias and his newest book, Decisive: How to Make Better Choices in Life and Work. Chip is a professor at Stanford University, and along with his brother Dan Heath, is a master at taking complex ideas based on cognitive science research and translating them into actionable advice. The Heath Brothers have had best sellers with Made to Stick: Why Some Ideas Survive and Others Die and Switch: How to Change Things When Change is Hard.


    Remember to follow us on Twitter @apqc!

    27 min
  • Chip Heath on Dangers of Confirmation Bias and How To Overcome it
    APQC CEO, Dr. Carla O'Dell, recently interviewed Chip Heath, and asked Chip about confirmation bias and his newest book, Decisive: How to Make Better Choices in Life and Work. Chip is a professor at Stanford University, and along with his brother Dan Heath, is a master at taking complex ideas based on cognitive science research and translating them into actionable advice. The Heath Brothers have had best sellers with Made to Stick: Why Some Ideas Survive and Others Die and Switch: How to Change Things When Change is Hard.
    Remember to follow us on Twitter @apqc!
    27 min
  • How Wise Are Your Leaders?
    APQC CEO, Dr. Carla O'Dell, recently interviewed Larry Prusak, co-author of Working Knowledge: How Organizations Manage What They Know, as part of
    APQC’s Big Thinkers, Big Ideas series to discuss the concept of wisdom and how leaders get it.
    17 min
  • How Wise Are Your Leaders?
    APQC CEO, Dr. Carla O'Dell, recently interviewed Larry Prusak, co-author of Working Knowledge: How Organizations Manage What They Know, as part of
    APQC’s Big Thinkers, Big Ideas series to discuss the concept of wisdom and how leaders get it.
    17 min
  • Innovative Techniques for Process Improvement

    APQC’s Holly Lyke-Ho-Gland,

    process and performance management research program manager, Jeff Varney,
    senior adviser, and Lauren Trees, knowledge management research program manager
    answer questions received from the attendees of the November process and
    performance management webinar, Innovative techniques for Process Improvement.
    Listen as they cover topics including the benefits and best practices of
    Communities of Practice, crowd sourcing and hack events within organizations.
    Holly also shares examples from an APQC case study on Liberty Bank and how they
    achieved success using inventive methods.

    51 min
  • Innovative Techniques for Process Improvement

    APQC’s Holly Lyke-Ho-Gland,

    process and performance management research program manager, Jeff Varney,
    senior adviser, and Lauren Trees, knowledge management research program manager
    answer questions received from the attendees of the November process and
    performance management webinar, Innovative techniques for Process Improvement.
    Listen as they cover topics including the benefits and best practices of
    Communities of Practice, crowd sourcing and hack events within organizations.
    Holly also shares examples from an APQC case study on Liberty Bank and how they
    achieved success using inventive methods.

    51 min
  • What's Holding Back True Human Resources Partnerships?
    No single role in HR suffers from a crisis of identity more than the HR Business Partner (HRBP). While many are calling for HR to serve a more strategic role, there are others who say HR’s job is to function as a hub dedicated to the administrative tasks that keep employees shuffling along. Amid these diametrically opposed concepts comes the HRBP– a role designed to serve as a conduit between the tactical and the strategic functions of both HR and the business.

    So what’s holding back HRBPs? Is it the skills gap associated with training generalists to become strategists? Is it a lack of organizational enablement or recognition of the strategic power of the role?

    Remember to follow us on Twitter @apqc!

    10 min

About APQC Podcasts

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APQC podcasts are bringing organizations the information they need to work smarter, faster, and with greater confidence.