APQC Podcasts

APQC Podcasts

By American Productivity & Quality CenterBusiness
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APQC Podcasts episodes

  • Aligning KM with Business Needs and Daily Work
    In this podcast, APQC’s Lauren Trees talks with Caroline Thompson, KM consultant at Shopify, and Sawyer Hamilton, knowledge base administrator at Elevations Credit Union, about how they align KM with business priorities and ensure that people see KM as supporting their work.

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    Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas! 
    32 min
  • Communicating the Role of AI with Stephen Carradini

    On this podcast, APQC’s Mercy Harper talks with Stephen Carradini, Assistant Professor of Technical Communications at Arizona State University, about how knowledge managers should approach and communicate about AI. Check out the article Stephen coauthored, Artificial Intelligence in Business Communication: The Changing Landscape of Research and Teaching, available now in Business and Professional Communication Quarterly. Additional resources mentioned on this episode include AI Weirdness and the “HP Computers are Racist” video (and HP’s response).  


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    26 min
  • Digging Into The Top Process Tools for 2022

    To garner a deeper understanding of which technologies are vital for process teams, APQC asked survey respondents to indicate which tools would be used as part of their efforts in 2022. Let's unpack what they found.

    This podcast expands on Holly's published article Process Tools in 2022.

    Your hosts today are Holly-Lyke-Ho-Gland - principle research lead at APQC - and Lloyd Dugan - chief architect for BPMNextGen.com.


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    24 min
  • Riding the Supply Chain Hype Wave with Dave Applegate

    On this podcast, APQC’s Mercy Harper talks with Dave Applegate, founder of ImportYeti, about his super-popular supply chain visualization tool and what he’s learned from the people that use it. 


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    18 min
  • Cyber Risk in Digital Supply Chains with DSCI

    On this podcast, APQC’s Marisa Brown talks with Craig Moss, Director of Data and Change Management at DSCI, about cyber security in supply chains. This is the fifth episode in a five-episode series on supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org. 


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    14 min
  • Process Journeys: A Conversation with Jose Castro
    In this podcast APQC's Holly Lyke-Ho-Gland talks with Jose Castro, the head of continuous improvement at CMI about how to set up a new program for success and ways to create long-term buy-in and momentum.

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    16 min
  • Practical, Tactical, and Radical Knowledge Management with Stephanie Barnes

    On this podcast, APQC’s Mercy Harper talks with Stephanie Barnes, Chief Chaos Organizer at Entelechy, about practice, tactical tips for implementing Radical Knowledge Management. To learn more about Radical KM, check out Stephanie’s website and her article in Business Information Review. 


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    18 min
  • KM Success Secrets from Industry Veterans

    It’s a long road to build a successful knowledge management program, but it helps to hear what other organizations have done and their lessons learned along the way. This podcasts highlights advice on developing, optimizing, and sustaining a KM program from:

    • Juanita Coyle, CT1 KMSO, U.S. Navy
  • Ian Pfaff, CKO, U.S. Army Training and Doctrine Command
  • Michael Prevou, Deputy CKO, U.S. Army Training and Doctrine Command
  • Kelly Souders, CT1 Program Director, U.S. Navy Carrier Team One
  • Allison Wilkins, Knowledge Management Director, Prudential
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    25 min

About APQC Podcasts

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APQC podcasts are bringing organizations the information they need to work smarter, faster, and with greater confidence.