Version / Versão em Inglês)
Hi, thank you for calling AllTech company. This is Mariana, how may I help you?
Mariana, I'm calling because you guys overcharged me! My subscription to you
guys is supposed to be a flat rate of U$ 25 dollars per month, but for some
reason, I'm seeing U$ 28 dollars on my paper bill for the month of July. So, I
don't know what's going on, but I would really appreciate an explanation for
Sure, I'll be happy to pull up your account now and check the billing details
for you. Can I have your account number together with your first and last name?
course, it's one two three four five, and my full name is Olivia Johnson.
Olivia Johnson, thank you, Olivia. Just give me a few seconds to pull up your
account. It was for the month of July this year, right? July 2023?
let me see that. Okay, I have your account pulled up now and I'm only seeing a
U$ 25,00 charge for the month of July this year, could you recheck your bill
that can't be right! I am literally holding my bill right now and it says July
and it shows U$ 28,00 dollars in big bold letters, so maybe the charge was
moved to June or August, I don't know, all I know is that you're overcharging
me and it's written on my paper bill.
Yes, Olivia, I also checked your other months' charges this year, from January
to July 2023, and in all these months, you were only charged U$ 25,00, let me
just check further though your last year. Oh, although I am seeing a U$ 28,00
charge here, this was way back last year in July 2022. Would you mind checking
the year of the billing paper you're holding right now?
my God, Mariana, I'm so sorry to have wasted your time. I really thought this
No, don't worry about it, Olivia. You're fine.
bill was literally on my table this morning. I must have dropped it when I was
throwing garbage this morning, so embarrassing, my bad.
Oh, no problem, it happens, I mean, it happens to all of us, you know.
right? Anyway, Mariana, I won't waste any more of your time and thank you so
You're welcome, Olivia. Is there anything else that I can help you with today,
that's all, ( ) Mariana. I won't waste any more of your time. Have a good day,
Have a good day, Olivia. Thank you for calling AllTech company. Bye!
