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Mock CAll 2 Sample
(English
Version / Versão em Inglês)
( ) Mariana:
Hi, thank you for calling AllTech company. This is Mariana, how may I help you?
Olivia: Hi ( )
Mariana, I'm calling because you guys overcharged me! My subscription to you
guys is supposed to be a flat rate of U$ 25 dollars per month, but for some
reason, I'm seeing U$ 28 dollars on my paper bill for the month of July. So, I
don't know what's going on, but I would really appreciate an explanation for
this.
( ) Mariana:
Sure, I'll be happy to pull up your account now and check the billing details
for you. Can I have your account number together with your first and last name?
Olivia: Of
course, it's one two three four five, and my full name is Olivia Johnson.
( ) Mariana:
Olivia Johnson, thank you, Olivia. Just give me a few seconds to pull up your
account. It was for the month of July this year, right? July 2023?
Olivia: That's
right!!
( ) Mariana: Okay,
let me see that. Okay, I have your account pulled up now and I'm only seeing a
U$ 25,00 charge for the month of July this year, could you recheck your bill
and review the amount?
Olivia: No,
that can't be right! I am literally holding my bill right now and it says July
and it shows U$ 28,00 dollars in big bold letters, so maybe the charge was
moved to June or August, I don't know, all I know is that you're overcharging
me and it's written on my paper bill.
( ) Mariana:
Yes, Olivia, I also checked your other months' charges this year, from January
to July 2023, and in all these months, you were only charged U$ 25,00, let me
just check further though your last year. Oh, although I am seeing a U$ 28,00
charge here, this was way back last year in July 2022. Would you mind checking
the year of the billing paper you're holding right now?
Olivia: Ow! Oh
my God, Mariana, I'm so sorry to have wasted your time. I really thought this
was a recent bill!
( ) Mariana:
No, don't worry about it, Olivia. You're fine.
Olivia: This
bill was literally on my table this morning. I must have dropped it when I was
throwing garbage this morning, so embarrassing, my bad.
( ) Mariana:
Oh, no problem, it happens, I mean, it happens to all of us, you know.
[Laughter]
Olivia: I know,
right? Anyway, Mariana, I won't waste any more of your time and thank you so
much for your patience.
( ) Mariana:
You're welcome, Olivia. Is there anything else that I can help you with today,
maybe?
Olivia: No,
that's all, ( ) Mariana. I won't waste any more of your time. Have a good day,
( ) Mariana.
( ) Mariana:
Have a good day, Olivia. Thank you for calling AllTech company. Bye!
Olivia: Bye, Mariana!
View all episodes
By Caetano Freitas(English
Version / Versão em Inglês)
( ) Mariana:
Hi, thank you for calling AllTech company. This is Mariana, how may I help you?
Olivia: Hi ( )
Mariana, I'm calling because you guys overcharged me! My subscription to you
guys is supposed to be a flat rate of U$ 25 dollars per month, but for some
reason, I'm seeing U$ 28 dollars on my paper bill for the month of July. So, I
don't know what's going on, but I would really appreciate an explanation for
this.
( ) Mariana:
Sure, I'll be happy to pull up your account now and check the billing details
for you. Can I have your account number together with your first and last name?
Olivia: Of
course, it's one two three four five, and my full name is Olivia Johnson.
( ) Mariana:
Olivia Johnson, thank you, Olivia. Just give me a few seconds to pull up your
account. It was for the month of July this year, right? July 2023?
Olivia: That's
right!!
( ) Mariana: Okay,
let me see that. Okay, I have your account pulled up now and I'm only seeing a
U$ 25,00 charge for the month of July this year, could you recheck your bill
and review the amount?
Olivia: No,
that can't be right! I am literally holding my bill right now and it says July
and it shows U$ 28,00 dollars in big bold letters, so maybe the charge was
moved to June or August, I don't know, all I know is that you're overcharging
me and it's written on my paper bill.
( ) Mariana:
Yes, Olivia, I also checked your other months' charges this year, from January
to July 2023, and in all these months, you were only charged U$ 25,00, let me
just check further though your last year. Oh, although I am seeing a U$ 28,00
charge here, this was way back last year in July 2022. Would you mind checking
the year of the billing paper you're holding right now?
Olivia: Ow! Oh
my God, Mariana, I'm so sorry to have wasted your time. I really thought this
was a recent bill!
( ) Mariana:
No, don't worry about it, Olivia. You're fine.
Olivia: This
bill was literally on my table this morning. I must have dropped it when I was
throwing garbage this morning, so embarrassing, my bad.
( ) Mariana:
Oh, no problem, it happens, I mean, it happens to all of us, you know.
[Laughter]
Olivia: I know,
right? Anyway, Mariana, I won't waste any more of your time and thank you so
much for your patience.
( ) Mariana:
You're welcome, Olivia. Is there anything else that I can help you with today,
maybe?
Olivia: No,
that's all, ( ) Mariana. I won't waste any more of your time. Have a good day,
( ) Mariana.
( ) Mariana:
Have a good day, Olivia. Thank you for calling AllTech company. Bye!
Olivia: Bye, Mariana!