Happy Mouth

April 21, 2021: Food Delivery Apps And Ghost Kitchens

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While the COVID-19 pandemic forced people to stay in their homes, food delivery apps allowed them to still have a great meal. After more than a year of the pandemic, the ubiquity of food delivery has completely changed the hospitality industry, seeing as high as 90% of restaurant sales happen off-premises over the last year.

Food delivery apps have become essential during COVID

On this episode of the Happy Mouth podcast, restaurateur Philip Camino and chef Nyesha Arrington discuss how food delivery apps have impacted the hospitality industry. Nyesha and Philip break down the effect on marketing and visibility for businesses, the fees and challenges restaurants face using these apps, and even the rise of ghost kitchens in the wake of the pandemic.

Listen to Philip and Nyesha discuss the food delivery apps:
  • The convenience of food delivery for both users and restaurants
  • How COVID-19 impacted the ubiquity of food delivery apps
  • Will dine-in come back as strong after people got used to getting food delivery
  • The challenges restaurants faced dealing with the sudden surge of food delivery
  • How to improve your fees on food delivery apps
  • The marketing and visibility impact of food delivery apps
  • The rise of ghost kitchens
  • Where the ghost kitchen model doesn’t work

    • Links:

    CNBC - How delivery apps changed the restaurant business

    QSR - Takeout and delivery is now essential to customers

    We have a lot more content coming your way! Be sure to check out our other shows:

    Full Comp 

    The Happy Mouth Morning Show

    Restaurant Marketing School

    The Playbook 

    ...more
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    Happy MouthBy Philip Camino & Nyesha Arrington
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