In this episode, Chris and Georgia from APS are joined by Gary from eBay Australia to explore how eBay sellers can build trust and maintain top-rated status on the platform. They unpack seller performance metrics, the importance of proactive account management, how feedback affects reputation, and why sellers must treat eBay with the same professionalism as other sales channels. The trio emphasises the power of communication, both with customers and with eBay support, and the need to align with modern online buying behaviours.

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