It's fun to be able to think creatively on behalf of the animals every now and again. If you've ever wondered how animal care professionals come up with the enrichment ideas that we do, this is a quick rundown of the first half of the process.

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It's not uncommon for people to think they're doing something good by withholding their corrections in hope that the other person will figure it out on their own. Confrontation can be intimidating, after all. Today we discuss how and why difficult discussions should be done with kindness in mind.

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Keepers are only available for a small portion of the day. We have to consider the experience of the animals all through the day, though, so let's take a closer look as to how and why we care what the animals are up to when we aren't around.

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It is perhaps not everyone's dream to be a middle manager, but rest assured, being in the position between a team of individual contributors and senior leadership requires special skill and awareness. It's not for the faint of heart!

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Mental, emotional, and physical exhaustion occurring at the same time can affect all aspects of our lives even when the stress is only experienced in one portion. What is burnout and what can be done about it?

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The terms might seem interchangeable, but there's a big difference in using power via authority or influence. The manner in which followers respond is just as different. Today we discuss the nuances and use of authority as opposed to influence.

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It's important for animal care professionals to understand how they cope with loss because it will happen. While the animals that we work with are not pets or family members, losses can hit hard. Coping and healing are hard, but essential.

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Innovation and creativity sometimes have a cost, and that can be mistakes and unplanned outcomes. Is it worth it, though? Certainly! Today we talk about developing a culture of trying and why it's important.

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This is a topic that we don't discuss a openly very often, but there come times in animals' lives when they get older or injured or sick that the staff must have meaningful conversation about the animal's day to day experiences. We discuss their future and how we should respond.

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It can be difficult to navigate how to integrate into a new work environment and getting to know new coworkers. Should you share more about yourself? Less? Today we discuss the decisions to be made when joining a new work team.

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