In this episode, we speak with Ranjit Gill, Director at Fix Auto Slough & Uxbridge who provides an insight into his journey of discovery – from a career in the financial sector to investing in his own repair business and all he continues to learn along the way.

Change, challenge, investment, people, relationships – Ranjit shares an insight into how he continues to adapt the business and develop solutions fit for the future.

In this episode, we catch up with Amy Brettell, Head of Customer, UK Claims, Zurich Insurance UK where she provides us with an insight into why she loves what she does; discusses the forever changing dynamics in satisfying customer wants and needs; and explores the role technology has to play in the claims process now and into the future.

She also reveals her inner ‘librarian’ and why her and pigeons' paths should not cross!

In this episode, we catch up with Lee Johnson, managing director at independent repair outfit LD Autovogue based in Norwich.

A thriving business, everything changed in the middle of last year when the business experienced a fire. Thankfully, no one was injured but the whole episode has not only proved a real challenge – physically and psychologically - for all involved – but so too has it been an ‘eye opener’ in many respects.

From the initial shock and ‘survival mode’ like mentality, to the learnings of business insurance and work partnerships… Lee explains and shares with fellow business owners just what the disaster has meant for the business and what he has learnt along the way.

In this episode, Phill Blowers, commercial director at Indasa Abrasives offers an overview of his 35 years in the industry – from technician on the shopfloor to overseeing UK and German operations for a multi-national organisation.

Phill tells us all about the business, explains the implications of the past 18 months and shares with us just what that now means for manufacture and supply.

Phil reveals how he’s mixing work with pleasure by organising a charity bike ride in support of industry charity AutoRaise – explaining how we can all join him - and delves into the reasons steel remains his material of choice for those long days in the saddle!

We have the pleasure of catching up with Volkswagen Group UK bodyshop development manager, Franco Iannotta who shares with us how his love of cars and a passion for knowing how things work got him started in the automotive sector.

Franco is now involved in a host of aftermarket activity including crash testing, insurance ratings, and post-collision vehicle management.

He also talks passionately about his interests in F1 and his unwavering desire to 'make sense of it all' which stems from his enthusiasm for Astro physics!

In this episode we talk with Donna Scully, director/owner of Carpenters Group about whole host of subject matters – from how she started out within the legal profession to how she has helped propel Carpenters Group to where they are today.

She shares her thoughts on the evolution of the sector - mentioning whiplash only once - and provides her ideas on how claims could be positively impacted for the future.

And in true open style we talk about the role of social media; the importance of being yourself; giving back; inspiration; and ‘the secrets of success’.

She also reveals her Irish dancer alter ego and how the idea of self-driving vehicles continue to baffle her.

In this episode we speak with Mike Monaghan, business owner at mindset development specialists, Auto-Motivate who shares his passion for empowering individuals and the industry with positivity.

Mike provides an insight into just what mindset development is and how it can impact on business, plus shares his thoughts on how the industry has and continues to evolve.

He also reveals his inner jedi self.

Enjoy.

In this episode we catch up with Tony Ward, managing director of non-structural repair training specialists Cornerstone Technologies.

Tony provides us with an insight into his journey to get to where he is today highlighting the major milestones achieved to date. He talks collaboration and new ways of thinking; and gives his thoughts on skillsets; the 'perfect' repairer; and what the future may hold.

He also explains why snowboarding with a melon on your head might not be the best idea.

Enjoy the listen.

In this episode we talk to Richard Smith, managing director of RS Motors ARC who provides us with an insight into the business and takes us on a bit of a journey explaining how his love for 'fixing things' all began in his younger years modifying bikes, moving on to modern day classic cars and now culminates in him heading up a multi-vehicle manufacturer approved accident repair operation.

Richard also reveals his Bear Grylls type adventurer ‘alter ego’ and suggests that self-driving cars could cause him a bit of a headache!

In this week’s ARC360 podcast we catch up with well-known and highly respected industry figure – Steve Plunkett, Volvo body and paint business development manager.

We focus on his career path to date; how the ‘day job’ has evolved in recent times; his perceptions of the repair sector; and where he sees the future of the industry.

And it will come as no surprise to anyone that knows him… there’s also a mention (or two) of football.