In this episode of The Insurindex Podcast, host Ben Bolton, MD of Gracechurch, is joined by Mike Bottle, Managing Director of Arch Insurance UK, and Janice Mullan, Regional Manager South & Thames Valley.

The conversation explores how Arch has built a fast-growing UK regional insurance business by combining London Market underwriting expertise with strong local broker relationships.

Mike and Jan discuss the importance of accessibility, empowered underwriters and local trading in a market increasingly shaped by automation, digitalisation and AI. They also reflect on the role of claims, talent development and apprenticeships in building long-term trust with brokers and customers.