In this episode of The Insurindex Podcast, our host, Ben Bolton, sits down with Andrew Gibbons (‘the lad from Bolton’), Managing Director of Mason Owen Financial Services, ahead of the BIBA 2025 Conference where Andrew is chairing a discussion at the conference about partnering to deliver successful claims outcomes. Within the framework of the five key pillars that claims underpins, namely Trust, Reputation, Regulatory Impact, Consumer Scrutiny and Customer Value, the discussion highlights the positive improvements in claims service in recent years whilst also recognising that much more can be done to show the value of insurance through the claims lens. In this wide ranging discussion Ben and Andrew also touch both on the dual edge sword of technology, and on the vital importance of talent development and the importance of claims to brokers' commercial success. Andrew also sings the praises of the annual BIBA Conference and its Manchester take over!

In this episode of The Insurindex Podcast, our host, Ben Bolton, sits down with Jon Lombardo, former Head of LinkedIn’s B2B Institute and the co-founder of Evidenza, to delve into Lombardo’s journey from Hartford, Connecticut, the ‘home of Insurance’, to his current work in synthetic research. From the 95-5 rule to distinctive assets and synthetic research, this insightful, fast-paced and often witty discussion considers the power of brand strategy, AI and the future of B2B marketing. 

In this episode of The Insurindex Podcast, our host, David Melvin, sits down with David Morris, Director of Underwriting at IQUW, to delve into how IQUW achieved the 2025 Gracechurch Underwriting Service Quality Marque. During the insightful discussion, Morris highlighted the company's innovative and technological approaches, while ensuring that the customer remains at the center of everything they do.

In this episode of The Insurindex Podcast, our host, David Melvin, sits down with David Casement and Tom Reynolds to explore how branding has played a key role in the development of a med-mal MGA. This episode inquires into the MDU brand, how they effectively established trust, its brand evolution, and how it became recognised as a key player within the medical indemnity insurance space.

In this episode of The Insurindex Podcast, our host, David Melvin, sits down with Mark Wheeler and Rosemary Jones to explore how branding has influenced Mosaic's emergence as a challenger in the (re)insurance market. The podcast delves into Mosaic's distinct brand identity, emphasising the integration of claims and underwriting to build transparency and customer loyalty.

In our debut episode, our host Insurindex Managing Director David Melvin, dives into the London specialty market with Ben Bolton, Managing Director of Gracechurch, and Julian Steedman, Chairman and Managing Director of the Brandex Group. They explore the essence of brand in this unique market and unpack why it plays such a critical role in shaping perceptions, fostering relationships, and driving business outcomes.