There is some confusion over the terms CTI and VoIP. Are they the same? If you want CTI do you have to have VoIP? Listen to this short podcast to find out

Are CTI and VoIP the same thing?

Cloud Telephony Integration or CTI
What is CTI,
What are the benefits for your customers and agents
How to select and deploy a solution

Business

Technology

Cloud Telephony Integration or CTI What is CTI, What are the benefits for your customers and agents How to select and deploy a solution

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Are CTI and VoIP the same thing?

Are CTI and VoIP the same thing?