The Cloud Telephony or CTI Podcast

If you are using a cloud contact centre how often can you expect an update?

Never?

Three times a year?

Each week?

How is this managed?

Listen to this episode to find out.

Listen to this podcast if you'd like to know what is involved in maintaining a cloud contact centre, and whether you should do it yourself or ask for help from the vendor

Watch this podcast if you'd like to understand how to handle an internet outage when you are operating a contact centre. Especially relevant if you have staff working from home.

 

Can you still operate? What are your priorities?

Listen to this podcast episode if you would like to learn about some of the responses to Covid-19 by some great businesses

I'm often asked about call recordings. Is it legal? How do I obtain consent? How long can I retain the recording? Listen to this short podcast to find out.

I am often asked about the type of headset I recommend.

 

Listen to this short episode to find out.

This short podcast explains the benefits of a customer community when selecting a cloud contact centre vendor

How easy is it to quickly change the announcements in my cloud contact centre?

Listen to this podcast to find out.

There are business models used by some telcos where they will switch call traffic during the day from one carrier to another to save a fraction of a cent or a penny... many will switch traffic many times a day. 

You need to decide whether the apparent low cost of the solution is adequate from a quality perspective.

You run a business. You have a contact centre. You'd like to take credit or debit card payments over the phone.

Listen to this podcast to learn how to do it in compliance with the PCI regulations.