The Cloud Telephony or CTI Podcast

By Paul Turner

Cloud Telephony Integration or CTI

What is CTI,

What are the benefits for your customers and agents

How to select and deploy a solution... more

5

11 ratings

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FAQs about The Cloud Telephony or CTI Podcast:

How many episodes does The Cloud Telephony or CTI Podcast have?

The podcast currently has 27 episodes available.

The Cloud Telephony or CTI Podcast episodes:

February 17, 2021 The benefits of a cloud contact centre when using outsourcers
How a cloud contact centre can provide the user real insight into the activities and performance of outsourcers, regardless of what telephony systems are being used
...more
2min
February 12, 2021 The advantages of cloud contact centres when you have multiple offices, multiple countries and multiple phone systems
Listen to this episode to discover the advantages of cloud contact centres when you have multiple offices, multiple countries and multiple phone systems
...more
2min
February 10, 2021 Why does Customer Experience improve with Salesforce?
An explanation of how customer experience is improved using cloud contact centres integrated with Salesforce
...more
2min
February 06, 2021 On the Salesforce AppExchange
Why is using a vendor which is security accredited through the Salesforce AppExchange important?
...more
2min
January 30, 2021 What is CTI
An explanation of what CTI is - and isn't
...more
2min
January 30, 2021 Integrating with Salesforce
An explanation of the work involved to integrate your cloud contact centre with the world's leading cloud CRM - Salesforce
...more
2min
January 30, 2021 How does a cloud Contact Centre work
A short explanation of modern cloud contact centre solutions
...more
3min

FAQs about The Cloud Telephony or CTI Podcast:

How many episodes does The Cloud Telephony or CTI Podcast have?

The podcast currently has 27 episodes available.