Adriana from Crowds Now shares her journey from being Hong Kong's youngest director at 16 to her diverse business experiences, emphasising the importance of ambition and not diluting oneself.

She highlighted the necessity of exceptional customerservice, citing Will Cordera's book "Unreasonable hospitality."Adriana criticised the current lazy mentality in businesses and stressed the importance of hiring for skill and will over qualifications.

She also discussed the misalignment between sales andoperations in businesses and the need for mutual fit and resilience in team dynamics.