Amas and Bob have a great conversation about leadership. In this episode they discuss: <ul> <li>Are great leaders born or nurtured?</li> <li>There is an opportunity you should always take if you want to be an effective leader </li> <li>What can you do to make flex scheduling work?</li> </ul> And much more... To learn more about the show or Amas Tenumah and Bob Furniss, go to: www.contactcenter.tv

Amas and Bob have a great conversation about leadership. In this episode they discuss: Are great leaders born or nurtured? There is an opportunity you should always take if you want to be an effective leader What can you do to make flex scheduling work? And much more... To learn more about the show or Amas Tenumah and Bob Furniss, go to: www.contactcenter.tv

Are Leaders Born or Made?

This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah & Bob Furniss

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This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss

This is the public square for all things contact center. This is where the world's best Call &amp; Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah &amp; Bob Furniss

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Are Leaders Born or Made?

Are Leaders Born or Made?

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