Customer service is a massive element of the insurance industry and most service industries worldwide. However, a lot has tested that trait over the last few years and we wanted to bring to light more about customer service and some realistic timelines our industry is facing.

From broker wait times to processing times from insurance companies, staffing has been the number one issue our industry is facing and with that issue, it has changed how consumers are purchasing insurance and what realistic timelines are looking like in 2023.

How this changes moving forward into 2024 and beyond is a question mark but it raises the question "are we in a customer service downfall'?