If you have a smart contact centre then you won't need a menu.
But for most businesses a menu (or IVR) is needed.
Listen to this podcast to learn best practice

If you have a smart contact centre then you won't need a menu. But for most businesses a menu (or IVR) is needed. Listen to this podcast to learn best practice

Are you the CEO? - then listen to your own menu

Cloud Telephony Integration or CTI
What is CTI,
What are the benefits for your customers and agents
How to select and deploy a solution

Business

Technology

Cloud Telephony Integration or CTI What is CTI, What are the benefits for your customers and agents How to select and deploy a solution

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Are you the CEO? - then listen to your own menu

Are you the CEO? - then listen to your own menu